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Perspectives

Shift is on a mission to imagine and invent solutions that will transform insurance decisions for the benefit of all. Shift’s insurance industry experts and thought leaders share what that means to them, and to our clients and partners.

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Perspectives

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AI's impact on key processes influencing the combined ratio

The Combined Ratio Problem: Closing the Gap Between Claims Costs and Premiums Using AI

By Jeremy Jawish

November 8, 2023

Four Questions with Malike Bouaoud: Information Security

Four Questions with Malike Bouaoud: Information Security

By Shift Technology

October 23, 2023

Shift Market Forces: What’s Driving Medicare and Medicaid Fraud and How Can We Stop it?

Shift Market Forces: What’s Driving Medicare and Medicaid Fraud and How Can We Stop it?

By Solomon Philip

October 10, 2023

Tawinder Singh, Global Head of Data Partnerships, Shift Technology

Four Questions with Tawinder Singh: Third-party Data

By Shift Technology

October 2, 2023

Shift Market Forces: Overcoming the Labour and Skills Gap - EMEA Edition

Shift Market Forces: Overcoming the Labour and Skills Gap - EMEA Edition

By Solomon Philip

September 25, 2023

Medical insurance claim forms scattered on a surface with a calculator, a pen, and a stethoscope.

How Healthcare Fraudsters Are Taking Advantage of the Behavioral Health Crisis and How to Stop Them

By Shift Technology

September 21, 2023

Graphic of common and overlooked considerations when deciding whether to build or buy an AI solution.

AI Revolution in Insurance: To Build or to Buy?

September 12, 2023

AI-based Subrogation Detection: Real World Applications

AI-based Subrogation Detection: Real World Applications

By Tom Harrington

September 8, 2023

How to Choose the Right Vendor for Insurance AI

How to Choose the Right Vendor for Insurance AI

By Shift Technology

August 18, 2023

Making Generative AI Work for the Insurance Industry

Shift Market Forces: Making Generative AI Work for the Insurance Enterprise

By Solomon Philip

August 16, 2023

AI in Healthcare: The Value and Importance of Explainability

AI in Healthcare: The Value and Importance of Explainability

By Juandiego Marquez

Four Questions with Eric Sibony: Generative AI

Four Questions with Eric Sibony: Generative AI

By Shift Technology

Data silos impact efficacy of health payer SIUs

Shift Market Forces: The Impact of Data Silos on Health Payer SIUs

By Solomon Philip

Vector image of AI bias ethics

Shift Market Forces: Avoiding Unconscious Bias in AI - a European Perspective

By Solomon Philip

Generative AI for the Insurance Enterprise

Generative AI for the Insurance Enterprise

A piece of paper with info about subrogation and old glasses.

Why Insurers Are Missing Subrogation Recovery Potential

By Michael Loiseau & Tom Harrington

Shift Market Forces: Employing Artificial Intelligence to Amplify the Health Payer SIU

Shift Market Forces: Employing Artificial Intelligence to Amplify the Health Payer SIU

By Solomon Philip

AML strategies for P&C Insurers

AML Strategies for P&C Insurers

By Gareth Evans

Combined headshots of Kamala Wedding and James Tesdall

How Underwriting and Claims Organizations Are Teaming Up to Stop Insurance Fraud

By Kamala Wedding and James Tesdall

Vector illustration showing AI and ChatGPT in the insurance industry

Shift Market Forces: ChatGPT & the Insurance Industry — The Hype vs. the Reality

By Solomon Philip

The Overlooked Waste in Fraud, Waste and Abuse

The Overlooked Waste in Fraud, Waste and Abuse

By Mark Starinsky, CFE, AHFI, CPC

Service technician surveys repair parts for motor claim

Shift Market Forces: AI, the Supply Chain, and the Bottom Line - a European Perspective

By Solomon Philip

Shift Market Forces: Insurance, AI, and the Great Resignation

Shift Market Forces: Insurance, AI, and the Great Resignation

By Solomon Philip

The Policyholder Experience

Shift Market Forces: The Policyholder Experience - Why CX is Critical to Success in the Highly Competitive Auto Insurance Market

By Solomon Philip

Four Questions with Steven Richardson: Customer Success Manager, Canada

Four Questions with Steven Richardson: Customer Success Manager, Canada

By Shift Technology

Implementing Shift’s AI Solution for Payment Integrity: We’ll Take Any Data, In Any Form

Implementing Shift’s AI Solution for Payment Integrity: We’ll Take Any Data, In Any Form

By Shift Technology

Illustration of AI in insurance

Shift Market Forces: Mitigating the Impacts of Economic Uncertainty Using Artificial Intelligence

By Solomon Philip

Doctor and patient having discussion in doctor’s office.

Health Insurance Fraud Detection: Why Does Explainable AI Matter to Health Insurers?

By Shift Technology

December 12, 2022

Four Questions with Marc Jones, CTO, Shift Technology

Four Questions with Marc Jones, CTO, Shift Technology

By Shift Technology

December 6, 2022

5 Core KPIs in Insurance Fraud Detection and Why You Should be Tracking Them

5 Core KPIs in Insurance Fraud Detection and Why You Should be Tracking Them

October 19, 2022

Use AI to Align Complex Claims with Experienced Adjusters

Use AI to Align Complex Claims with Experienced Adjusters

By Shift Technology

October 12, 2022

Wound Care Fraud is Back on the Rise: What to Look out for, and Where to be Concerned

Wound Care Fraud is Back on the Rise: What to Look out for, and Where to be Concerned

By Mark Starinsky, AHFI, CFE

September 28, 2022

Customer Satisfaction as a Driver for Policyholder Retention – How Does it Work?

Customer Satisfaction as a Driver for Policyholder Retention – How Does it Work?

By Shift Technology

September 26, 2022

Underwriters Need AI to get out From Between a Rock and a Hard Place

Underwriters Need AI to get out From Between a Rock and a Hard Place

By Jesse Filipi

September 15, 2022

Underwriting Risk Detection at Critical Decision Points

Underwriting Risk Detection at Critical Decision Points

September 15, 2022

Yachts, Villas, and Jets – Whose Property are you Really Insuring?

Yachts, Villas, and Jets – Whose Property are you Really Insuring?

By Shift Technology

September 8, 2022

Inside Decisions Made Better: What Does It Mean for Insurers to Make Good Decisions?

By Shift Technology

September 1, 2022

The Impact of More and Different Data

The Impact of More and Different Data

August 26, 2022

Is the SIU Failing to Adopt Assistive Technology?

Is the SIU Failing to Adopt Assistive Technology?

By Shift Technology

August 25, 2022

SME Perspectives: Why Legacy Claim Platforms Can’t Handle Subrogation

SME Perspectives: Why Legacy Claim Platforms Can’t Handle Subrogation

By Michael Loiseau

August 16, 2022

SME Perspectives: Tackling PIP with AI-Based Decisioning

SME Perspectives: Tackling PIP with AI-Based Decisioning

By Tom Harrington

Help policyholders recover from weather disasters

Help policyholders recover from weather disasters

By Shift Technology

Shift Perspectives Expert Spotlight: Matt Psichoulas, Subject Matter Expert, SIU

Shift Perspectives Expert Spotlight: Matt Psichoulas, Subject Matter Expert, SIU

By Shift Technology

SME Perspectives: Navigating Change Management Within the SIU

SME Perspectives: Navigating Change Management Within the SIU

By Kamala Wedding

SME Perspectives Expert Spotlight: Mike Loiseau, Subject Matter Expert, Subrogation

SME Perspectives Expert Spotlight: Mike Loiseau, Subject Matter Expert, Subrogation

By Shift Technology

Other Industries are Investing Heavily in AI – What can Insurers Learn From Them?

Other Industries are Investing Heavily in AI – What can Insurers Learn From Them?

By Shift Technology

SME Perspectives: How Fraudsters Create Fake Identities

By Alicia Holmes

SME Perspectives Expert Spotlight: James Tesdall, Subject Matter Expert, Underwriting

SME Perspectives Expert Spotlight: James Tesdall, Subject Matter Expert, Underwriting

By Shift Technology

SME Perspectives: Keeping Abreast of New Fraud Trends

By Kamala Wedding

SME Perspectives: Using AI to Enhance (Rather than Replace) your Workforce

SME Perspectives: Using AI to Enhance (Rather than Replace) your Workforce

By Jim Sorrells

SME Perspectives: The Power of Context

SME Perspectives: The Power of Context

By Tom Harrington

SME Perspectives Expert Spotlight: Kamala “Kam” Wedding, Claims Fraud

SME Perspectives Expert Spotlight: Kamala “Kam” Wedding, Claims Fraud

By Shift Technology

SME Perspectives: Claims Decisioning - The Missing Ingredient for P&C Insurers

SME Perspectives: Claims Decisioning - The Missing Ingredient for P&C Insurers

By Tom Harrington

SME Perspectives Expert Spotlight: Tom Harrington

SME Perspectives Expert Spotlight: Tom Harrington

By Shift Technology

SME Perspectives Expert Spotlight: Jim Sorrells, Claims Decisions

SME Perspectives Expert Spotlight: Jim Sorrells, Claims Decisions

By Shift Technology

Four Questions with Puja Agrawal

Four Questions with Puja Agrawal

By Shift Technology

How Telehealth Can Prepare us for the Next Healthcare Disruption

How Telehealth Can Prepare us for the Next Healthcare Disruption

Busting Ghost Brokers With Underwriting Risk Detection

Busting Ghost Brokers With Underwriting Risk Detection

By Shift Technology

December 1, 2021

The Corruption, Misuse and Consequences of Fraud, Waste and Abuse: Part 2

The Corruption, Misuse and Consequences of Fraud, Waste and Abuse: Part 2

By Tonya Veltman

October 26, 2021

The Corruption, Misuse and Consequences of Fraud, Waste and Abuse: Part 1

The Corruption, Misuse and Consequences of Fraud, Waste and Abuse: Part 1

By Tonya Veltman

October 19, 2021

Shift's Healthcare Opportunity

Shift's Healthcare Opportunity

By Salil Punalekar

October 6, 2021

Stronger Together

Stronger Together

By Shift Technology

Better Decisions = Happier Policyholders and Employees

Better Decisions = Happier Policyholders and Employees

By Jeremy Jawish

Fueling Innovation

Fueling Innovation

Empowering Employees to

Empowering Employees to "Be There" for Policyholders

By Jeremy Jawish

New Year's Musings

New Year's Musings

By Shift Technology

December 21, 2020

Data Security and Privacy at Shift

Data Security and Privacy at Shift

By Shift Technology

November 3, 2020

Transforming the Insurance Industry Together

Transforming the Insurance Industry Together

By Shift Technology

October 14, 2020

Detecting Fraud in an Uncertain Future

Detecting Fraud in an Uncertain Future

By Shift Technology

Shift + Guidewire = More Powerful Tools for Claims Professionals

Shift + Guidewire = More Powerful Tools for Claims Professionals

By Shift Technology

Shift Technology Responds to COVID-19 Outbreak

Shift Technology Responds to COVID-19 Outbreak

By Shift Technology

What's Driving Innovation and Transformation in Insurance?

What's Driving Innovation and Transformation in Insurance?

By Shift Technology

2020 – An outlook for the Future of Insurance

2020 – An outlook for the Future of Insurance

By Shift Technology

January 12, 2020

It’s Always Been a Matter of Trust

It’s Always Been a Matter of Trust

By Shift Technology

December 22, 2019

Fraud, Waste & Abuse Detection: Is Your Health Insurance Data Ready?

Fraud, Waste & Abuse Detection: Is Your Health Insurance Data Ready?

By Shift Technology

December 14, 2019

Still no Disruption?

Still no Disruption?

By Shift Technology

December 9, 2019

Fraud Awareness Week: The Many Faces of Fraud, Waste and Abuse

Fraud Awareness Week: The Many Faces of Fraud, Waste and Abuse

By Shift Technology

November 19, 2019

Defeating fraud: the key to automating claims with confidence

Defeating fraud: the key to automating claims with confidence

By Shift Technology

November 18, 2019

A badge that reads

International Fraud Awareness Week: New Fraud Detection Solutions for Old Insurance Claims Tricks

By Shift Technology

November 17, 2019

Shift Seminar Tokyo: Providing Answers to the Questions on the Minds of Japanese Insurers

Shift Seminar Tokyo: Providing Answers to the Questions on the Minds of Japanese Insurers

By Shift Technology

November 7, 2019

100 Conversations About Just One Thing

100 Conversations About Just One Thing

By Shift Technology

September 23, 2019

Unlocking the Future of Insurance at ITC

Unlocking the Future of Insurance at ITC

By Shift Technology

September 18, 2019

Detecting Insurance Fraud is Heating Up

Detecting Insurance Fraud is Heating Up

By Shift Technology

September 8, 2019

AI is Helping the Heart and Soul of Insurance Companies

AI is Helping the Heart and Soul of Insurance Companies

By Shift Technology

August 27, 2019

Solving The Customer Claims Experience Puzzle

Solving The Customer Claims Experience Puzzle

By Shift Technology

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