Reports & Insights

Agentic AI is the future, and the future is now

Discover how Shift Technology is revolutionising the insurance industry with agentic AI, enhancing automation and decision-making for insurers.

Eric Sibony, Chief Scientist and Product Officer, Shift Technology

Four questions with Eric Sibony: Shift's agents

Explore how Shift's embrace of agentic AI is transforming insurance processes, enhancing decision-making, and addressing industry challenges.

Jeremy Jawish, CEO and Co-Founder, Shift Technology

Four questions with Jeremy Jawish: Why agentic? Why now?

Discover how agentic AI is transforming the insurance industry, enhancing efficiency, and bridging talent gaps for insurers in our interview with Jeremy Jawish.

Document Fraud in the Age of GenAI: practical defenses for investigators, SIUs and IT teams

GenAI has industrialised document fraud. This article gives practical, multi-layered defenses that insurers can deploy today to detect, triage and investigate high‑volume, high‑fidelity attacks.

Shift Insurance Perspectives: The AI Hallucinations Edition

Explore how addressing AI hallucinations can enhance the reliability of insurance AI, ensuring more accurate claims automation and fraud detection. Learn the importance of enabling AI to say, "I don't know."

The State of AI in Insurance (Vol. VIII): Reasoning Models

Explore the impact of reasoning models in AI applied to insurance, focusing on performance, cost, and latency across various use cases.

Agentic AI automates claims management and reduces claims handling burdens

Agentic AI in Claims: Driving Better Loss Ratios

Discover how agentic AI automates claims management and significantly reduces claims handling burdens.

Shift Insurance Perspectives: The Fraudulent Image Analysis Edition

Explore how generative AI tools both aid insurers in detecting fraudulent claims and pose new challenges in sophisticated image manipulation. Main Point Summary: The blog discusses how generative AI (Gen AI) is a double-edged sword in the insurance industry. While it helps insurers detect ...

The State of AI in Insurance (Vol. VII): Data Extraction from European Accident Reports

Discover how advances in OCR and Gen AI are transforming data extraction from European Accident Reports, enhancing efficiency and accuracy in insurance claims processing.

Infographic: Using advanced AI and insurance Expertise to fight document fraud in auto insurance

Shift Technology leverages advanced AI and insurance expertise to detect and prevent document fraud, doubling fraud detection rates by analysing and classifying insurance documents with precision.

Four Questions with Eric Sibony: Agentic AI

Discover how Agentic AI revolutionizes insurance claims with advanced automation, multi-step reasoning, and enhanced decision-making capabilities in this insightful Four Question with installment with Eric Sibony.

2025: The year US P&C insurers must modernise fraud detection–here’s why

Discover why 2025 is crucial for US P&C insurers to modernise fraud detection systems. Learn about the urgent need for advanced solutions and the risks of outdated methods

How can we prevent metadata scrubbing from hiding document fraud and manipulation?

IDN is a multi-insurer data exchange that provides real-time insights to enhance fraud detection. On average, detected fraud networks increase 3x in size with IDN

The State of AI in Insurance (Vol. VI): Claims Decisioning and Liability Determination in Subrogation

Explore the latest advancements in AI for insurance, analysing 21 LLMs to optimise claims processes, subrogation, and liability assessments. Discover which models excel in specific tasks.

Infographic: Advanced AI and insurance expertise to find and stop document fraud

Shift Technology uses advanced AI and insurance expertise to detect and prevent document fraud, doubling fraud detection by analysing and classifying insurance documents with precision.

Infographic: Using advanced AI and insurance expertise to find and stop document fraud in healthcare

Shift Technology uses advanced AI and insurance expertise to detect and prevent document fraud and FWA (Fraud, Waste, and Abuse), doubling fraud detection by analysing and classifying insurance documents with precision.

Generative AI in insurance: a deep-dive into the technology and its impact

The power of generative AI in insurance is no longer up for debate. Here, we highlight those cases and examples, and explore the functionality driving results for insurers.

Shift Insurance Perspectives: The Shared Data Edition

An examination of three key insurance data models: third-party data aggregators, consortium-based sharing, and cross-carrier data sharing networks.

Exploring fraud in health insurance: insights from our expert Q&A session

Shift experts discussed the prevalence of fraud, waste, and abuse in health insurance. They emphasised the transformative role of AI in enhancing fraud detection in healthcare and improving claims processing efficiency.

Shift Technology’s George Robbins on agentic AI and claims transformation

In this Insurance Post video, Shift’s George Robbins highlights how insurers can use Agentic AI to build value and drive impactful claims transformation.

Climate events: using AI to deliver better service to policyholders

Discover how Shift Claims’ AI enhances insurers’ service during climate-related events. Watch our video!

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AI in insurance underwriting: case studies from leading insurers

Benefits of AI in insurance underwriting with two case studies; learn how best in class underwriting risk detection can add up to 4% to the combined ratio

How Advanced AI and Document Analysis are Helping Insurers Fight Digital Risk

A paper discussing examples of document use in fraud and how advanced technology, including AI-driven document analysis, can help insurers detect potential issues and fight digital risk.

The State of AI in Insurance: A Comparison of LLM Performance (Vol. V)

Brand new LLMs and extensions of existing model families bring with them new questions about cost, performance and appropriateness for different use cases

Video_IA Lutte contre la fraude en Prévoyance

The impact of AI in the fight against life and protection fraud

Discover how AI and external data combat fraud in life insurance. Join expert Johan Mouninou from Shift Technology for insights and innovative solutions.

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The power of AI in claims for unprecedented speed and accuracy

AI for insurance claims: Benefits, capabilities, real examples and results, and advantages over rules-based automation.

The State of AI in Insurance: The Power of Fine-Tuning (Vol. IV)

Fine-tuning shows incredible promise in boosting the performance of LLMs and can deliver “big model” performance at “small model” prices.

4 Questions with Tatsuji Fujii

Shift Technology Country Manager for Japan addresses key AI/Gen AI trends impacting the Japanese insurance market.

Considering Building Your Own AI-Based Insurance Solution? Read this First

Discover the pros and cons of building vs. buying AI solutions for insurers, and access our infographic to guide your decision-making process

The Role of AI in Insurance: From Buzzword to Bottom Line

Learn how AI in the insurance industry is being used to drive profitability, improve efficiency, and provide outstanding customer experiences

Don’t let recoveries suffer after a hurricane

Discover how modernising subrogation processes with AI and automation can secure revenue, streamline operations, and address talent shortages in the insurance industry.

Build vs Buy - Pros and Cons

Explore the pros and cons of building versus buying AI-based solutions for insurance fraud detection. Understand the benefits and challenges.

The State of AI in Insurance: A Comparison of LLMs (Vol. III)

The state of the art for LLMs is advancing at a rapid pace and we are coming to a confluence point where several models achieve comparable results.

Improve underwriting profitability by stopping fraud at the door

Learn how enabling insurance underwriters with analytics and AI can stop fraud from entering the book and is a proactive approach to improve the loss ratio.

Four Questions with Laura Horrocks

In this instalment of the “Four Questions with” series we talk with Laura Horrocks about her career path, common customer concerns and trends in the UK insurance industry, and unique challenges faced by customer success teams in the UK insurance market.

Policy Fraud Trends: How Advanced AI is Helping Underwriters Fight Digital Risk

Learn how advanced AI is helping underwriters combat digital policy fraud, uncovering sophisticated schemes like false declarations and hacking networks. Download the ebook now.

Four Questions with George Robbins

In this instalment of the “Four Questions with” series we talk with George Robbins about his career path, current opportunities and challenges in the UK&I insurance market, and how he believes strategic decisioning contributes to overall success and competitive advantage.

In a challenging market, claims fraud can no longer be thought of as a cost of doing business.

Claims Fraud Detection and its Impact on Combined Ratios

Combined ratio gains that come from automation initiatives can easily be wiped out by corresponding claims fraud.

The State of AI in Insurance: A Comparison of LLMs (Vol. II)

Advances in the use of AI and GenAI to improve critical insurance processes continue to captivate the industry.

Shift Market Forces: From Data to Decisions - The Power of GenAI in Insurance

Explore the power of Generative AI in insurance. Discover how it transforms processes and enhances decision-making in our latest perspective piece.

Shift Market Forces: Navigating the Dark Side of Generative AI with Strategic AI Partnerships

Unmasking AI misuse by bad actors and strategies for defense. Discover the threats, risks, and countermeasures against malicious exploitation of Generative AI.

A conversation with Ben Lazarevic on the power of AI in insurance

Join Ben Lazarevic and Shift Technology as they discuss the future of AI in insurance. Gain insights into the latest innovations and industry trends.

Financial Modernization: Leveraging Technology for Fraud Detection, and Streamlining Essential Business Processes

Discover the future of finance by watching the replay of the latest Microsoft AI Showcase event! Dive into the world of AI-powered solutions that are reshaping the landscape of financial institutions worldwide.

The State of AI in Insurance: Large Language Models for Insurance - How do They Compare?

Shift Technology's data scientists and researchers explore what happens when the industry's leading LLMs are applied to insurance claims scenarios.

Four Questions with Romain Haimez

In this instalment of the “Four Questions with” series we talk with Romain about his career path, the initiation of Shift’s Tech Connect events in our Paris office, and key takeaways from past Tech Connect events.

Beyond the hype: generative AI and the insurance industry

Beyond the hype: Shift leaders discuss generative AI and the insurance industry

Hear insights on the transformative power of genAI in the insurance industry.

AI-Powered Subrogation Detection and its Impact on the Combined Ratio

Discover 'AI-Powered Liability Detection' by Shift Technology. Learn how AI enhances accuracy in identifying liability and streamlines the claims process.

Empowering Insurance Professionals: A journey with Shift Technology and Azure OpenAI Service

Watch our video to see how Shift Technology utilizes Azure OpenAI to transform decision-making in the insurance industry

Four Questions with Brenda Amwayi

Shift's Talent Acquisition Specialist, Brenda Amwayi, explores her career background and the pivotal moments shaping her personal and professional journey.

Insurance Professional Solves Combined Ration Problem with AI

The Combined Ratio Problem: Closing the Gap Between Claims Costs and Premiums Using AI

AI-powered technologies are already proving adept at providing insurers the capabilities to address the combined ratio crisis from underwriting to claims.

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Underwriting Risk and its Impact on the Combined Ratio

Mitigating underwriting risk using AI-powered solutions can have a profound impact on the combined ratio.

Drew Whitmore, Head of Global Partnerships, Shift Technology

Four Questions with Drew Whitmore: Shift's Partner Ecosystem

Shift Technology's Drew Whitmore provides his thoughts on successfully developing a robust partner ecosystem to support AI-powered insurance decisioning.

Infographic: Stopping High Cost Policy Fraud Networks with Shift’s Advanced Network Detection

Fraud networks are hard to spot because they look like ideal policies. Learn how Shift’s Advanced AI uncovers hidden network connections to stop fraud.

Information Security Best Practices for Artificial Intelligence Vendors

Explore the critical security features AI vendors must provide in fraud detection platforms, from certifications to secure access protocols.

Insurance Times Expert View: Shift Technology (Part 3 of 3)

Empower your insurance operations with Shift Technology's AI-driven decision-making solutions. From underwriting to claims, automate and optimise processes to enhance customer experiences, boost efficiency, and reduce costs. Trusted by insurance leaders worldwide, with partnerships spanning ...

Insurance Times Expert View: Shift Technology (Part 2 of 3)

Insurance Times Expert View: Shift Technology (Part 1 of 3)

Shifting Paradigms: A call to action for C-level executives in general insurance

Discover the future of insurance with our thought-provoking piece on industry transformation. Learn how SHIFT brings independence, tech mastery, and efficiency. Dive in now!

Time to shift away from the traditional FWA detection approach

The Association of British Insurers estimated at least 5% of private medical healthcare claims are fraudulent and accelerating year on year.

Fraud, waste & abuse detection: is your healthcare data ready?

Technology poses a way to simplify the process — healthcare fraud detection has come a long way thanks to innovations in artificial intelligence and analytics.

Shift Technology Insurance Perspectives: 2023 Generative AI Edition

Shift shares what the insurance industry is thinking about Generative AI

Four Questions with Malike Bouaoud: Information Security

Shift’s CISO Malike Bouaoud discusses the evolution of information security and how it impacts the delivery of AI-powered insurance decisioning solutions.

Shift is AI for Insurance

In the rapidly evolving insurance landscape, Artificial Intelligence (AI) and Generative AI are proving to be a transformative force for insurance companies. These technologies empower insurers to streamline operations, enhance customer experiences, and improve risk management. So how are ...

Infographic: A Path to Improve Combined Ratios with Shift AI

Partnering with Shift can mitigate profitability challenges and deliver material improvements to combined ratios. The combined ratio problem insurers are currently facing is not going away anytime soon. With Shift, insurers can improve profitability by applying AI to various processes ...

Tawinder Singh, Global Head of Data Partnerships, Shift Technology

Four Questions with Tawinder Singh: Third-party Data

Shift's Global Head of Partnerships addresses the role of third-party data in AI-powered insurance decisioning.

Shift Market Forces: Overcoming the Labour and Skills Gap - EMEA Edition

Can AI help insurers bridge the skill and labour gap facing the insurance industry? Read to find out.

Shift is AI for Insurance

This video describes how Shift AI takes a variety of data, interprets it in the context of the insurance policy lifecycle, and provides insurers with outputs that improve their decisions.

Infographic: A Closer Look at AI for Insurers

An infographic explaining the benefits of artificial intelligence (AI) throughout the policy lifecycle. Shift is AI for insurance decisions.

Infographic: AI Insurance Solutions - To Build or to Buy?

Explore the critical considerations insurers face when deciding between building internal tools or investing in an AI vendor for fraud detection. Discover the often-overlooked factors, potential challenges, and the value of partnering with experts dedicated to the insurance industry. Make ...

Infographic: Life Insurance - Fraudulent gains with Fake ID

Infographic detailing how the use of fake ID in life insurance fraud is hard to detect and how AI can help teams prevent more fraud and future loss.

Graphic of common and overlooked considerations when deciding whether to build or buy an AI solution.

AI Revolution in Insurance: To Build or to Buy?

Explore the critical factors insurance carriers must weigh when deciding between building an in-house fraud detection system and opting for a pre-built solution. Dive into considerations like total cost of ownership, integration, and the advantages of vendor partnerships for maximizing fraud ...

How to Choose the Right Vendor for Insurance AI

Adopting artificial intelligence in insurance can enhance various aspects of operations and customer interactions. As insurers face increasing competition and regulatory challenges, leveraging AI can be a game-changer in gaining a competitive edge and providing superior services to ...

Making Generative AI Work for the Insurance Industry

Shift Market Forces: Making Generative AI Work for the Insurance Enterprise

How can insurers avoid the potential pitfalls of generative AI? Partner with an expert in insurance-industry AI-powered solutions.

Infographic: Why It's Easy to Succeed with Shift Technology

Shift Technology empowers global insurers of every size with AI-based decision-making. Our secure platform guarantees fast & proven outcomes. Read the infographic.

Four Questions with Eric Sibony: Generative AI

In this -Four Questions With- entry, Shift Technology's Eric Sibony gives his take on generative AI for the insurance industry.

Shift Market Forces: The Impact of Data Silos on Health Insurer Investigation and Audit Teams

Shift Technology’s Fraud Waste and Abuse Detection is powered by AI and helps insurers reduce losses by automatically detecting potentially fraudulent claims.

Genuine Insureds and Bad Actors: Their Insurance Lifecycle and Where AI Can Help

In 2022, composite insurers are stepping up their digitalisation and transformation efforts. However, in doing so, they are encountering numerous and diverse challenges.

Shift Market Forces: Avoiding Unconscious Bias in AI - a European Perspective

Avoiding conscious and unconscious bias in insurance AI doesn't have to be daunting. Shift Technology is here to help.

Generative AI for the Insurance Enterprise

Shift CTO Marc Jones tackles the topic of generative AI in the insurance industry and ai-powered insurance decisioning.

Insurance Fraud Detection & The Role of International Insurance Associations

Senior executives from some of the world’s leading insurance Associations discuss the importance of collaboration for insurance fraud detection.

Shift Market Forces: Employing Artificial Intelligence to Amplify Health Insurance Investigation Teams

Shift Technology’s Fraud Waste and Abuse Detection is powered by AI and helps insurers reduce losses by automatically detecting potentially fraudulent claims.

AML Strategies for P&C Insurers

AML strategies related to life insurance policies may appear to be straightforward, it can be a whole different world in the realm of P&C insurance.

Vector illustration showing AI and ChatGPT in the insurance industry

Shift Market Forces: ChatGPT & the Insurance Industry — The Hype vs. the Reality

Discover how ChatGPT empowers professionals to make optimal decisions for companies & policyholders. Click to learn about ChatGPT in the insurance industry.

Shift Powerful AI for Insurance Fraud

Shift Technology’s AI solution delivers more fraud impact by reducing losses and automatically detecting potentially fraudulent claims.

Service technician surveys repair parts for motor claim

Shift Market Forces: AI, the Supply Chain, and the Bottom Line - a European Perspective

How applying AI to claims, from FNOL to settlement, maximises the process and positively impacts the bottom line.

Infographic: A Real-World Scenario for Financial Crime Detection

Organised crime is always one step ahead of manual checks and investigation, with infinite data sources and increasing expectations to serve customers quickly it is becoming impossible to keep up. As a result, insurers are forced to cut back on investigations and accept unchecked business ...

Shift Technology Insurance Perspectives: 2023 SIU Claims Fraud Benchmark Report (UK)

In this new iteration of the report we have explored the role AI can play in the realms of claims automation, subrogation detection, underwriting risk detection, and fraud detection.

Shift Market Forces: Insurance, AI, and the Great Resignation

A growing labor imbalance is one of the key aspects of economic uncertainty the insurance industry must solve to remain successful in 2023 and beyond.

Shift Market Forces: The Policyholder Experience - Why CX is Critical to Success in the Highly Competitive Auto Insurance Market

Satisfying clients minimizes churn and leads to increased renewals, expansion of services, and positive relationships. Learn how to leverage cx in insurance.

Four Questions with Steven Richardson: Customer Success Manager, Canada

Steven Richardson is a Customer Success Manager based in Canada. March is Fraud Awareness Month in Canada. We recently sat down with him to chat about his career background, how fighting fraud has evolved, and more.

Shift Market Forces: Mitigating the Impacts of Economic Uncertainty Using Artificial Intelligence

The rising costs of settling claims impact loss ratios, regardless of the presence of fraud. Explore the impact of AI on insurance in today's economy.

The Three Pillars of Data Integration

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Power of the Collective: The Rise of Insurance Associations

No single insurer is spared by fraud. Globally, fraud is estimated to cost the insurance industry hundreds of billions of GBP per year. This figure isn’t just fraud on an individual or opportunistic scale, but also the result of insurance fraud networks who represent an industry unto ...

Four Questions with Marc Jones, CTO, Shift Technology

Shift CTO Marc Jones discusses Decisions Made Better and what that means to him.

Infographic: Any data. Any form.

With Shift, insurers never overlook a single piece of data, no matter what form it takes - structured, unstructured, or semistructured. Whatever the format, Shift is able to integrate any data source that you have today or ones that you want to integrate tomorrow, be it claims data, invoices, ...

Underwriting Risk Detection at Critical Decision Points

Consumers want a friction-free quote and application process, and insurers have delivered on that expectation across the globe, standing up online quote and application platforms.

Underwriters Need AI to get out From Between a Rock and a Hard Place

The insurance marketplace demands speed, ease of use, and high responsiveness. This means quick turnaround and accuracy during the underwriting process.

How Artificial Intelligence is Solving the Challenges of Premium Leakage

Insurance fraud is a familiar challenge, with most insurers already making investments in claims fraud detection technology. Now, new interest is gathering for technology to detect premium leakage and fraud at the point of underwriting, as artificial intelligence proves its ability to detect ...

AI and Digital Transformation in Insurance

Customers demand more and better digital channels to interact with insurers, and insurers have responded by investing in technology. This has led to benefits as well as obstacles: more fraud, and more costs. Our latest report explores how AI adoption can help insurers replicate and automate ...

Infographic: How did you spend your sick leave?

Infographic explores how one employee claimed nearly a year of sick leave due to a disability. As it turns out, the illness may have been faked.

Infographic: Intelligent Decisioning - Turning a Simple Claim Into a Touchless Claim

How intelligent decisioning reduces workloads and creates truly touchless claims.