A complete approach

Assess and understand claims

Unify characteristics from FNOL, notes, documents, and communications from all sources and parties, for a single view of a claim

Develop claim strategy

Determine application of policy coverage, law, liability, subrogation, and insurer strategy, predict claim evolution, and develop next steps

Guide and take action

Prepare the necessary steps - data, communications, services setup, orders, payments - for human action or automation

Enhance insights

Answers questions and provide insights on cases, claims, and documents

Integration and Orchestration

 MCP, A2A and API Integrations to core systems and external orchestration with transparency and security 

Agentic AI for accuracy and acceleration

Decrease claims leakage

Identify claims where costs can inflate due to inaccuracies or delays, and prioritize recommended actions for handlers to quickly respond

Streamline claims journeys

Analyze claim journeys to optimize handling steps and find faster paths to straight through processing 

Delight policyholders

Adjust claims handling plans to address customer satisfaction concerns while achieving accurate outcomes 

Strategic insurers choose Shift 

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Unmatched AI-ready data

Built on billions of insurance-trained, AI-ready data elements, Shift AI agents are purpose-built to deliver high quality outcomes that insurers trust

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Deep insurance expertise

More than a decade of industry experience with insurer processes, systems, and data enables Shift AI and teams to anticipate and drive lasting transformation

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Human + AI collaboration

Human-in-the-loop by design, Shift agents work alongside human experts, ensuring every action is transparent and auditable

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Demonstrated impact

Trusted by the world's leading insurers to turn reactive processes into real-time results: lower losses, faster cycles, and superior customer experiences