A complete approach

Analyze claim details

Synthesize details from policy, claims, document, and communications

Identify process adjustments

Continuous review of claims to propose journey adjustments and automate routine tasks

Decrease claims leakage

Identify claims where costs can inflate due to inaccuracies or delays, and prioritize handler tasks to respond

Enhance insights

Answers questions about alerts, cases, claims, documents, and policies

Integration

Guidance and recommendations integrated with core claims system and available in Shift’s UI for 100% explainability and compliance

Agentic AI to streamline claim processing

Streamline journeys

Analyze claim journeys to optimize handling steps and find faster paths to straight through processing.

Decrease claims leakage

Identify claims where costs can inflate due to inaccuracies or delays, and prioritize handler tasks to respond.

Delight policyholders

Adjust claims handling plans to address customer satisfaction concerns while achieving accurate outcomes.

Strategic insurers choose Shift

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Unmatched AI-ready data

Built on billions of insurance-trained, AI-ready data elements, Shift AI agents are purpose-built to deliver high quality outcomes that insurers trust

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Deep insurance expertise

More than a decade of industry experience with insurer processes, systems, and data enables Shift AI and teams to anticipate and drive lasting transformation

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Human + AI collaboration

Human-in-the-loop by design, Shift agents work alongside human experts, ensuring every action is transparent and auditable

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Demonstrated impact

Trusted by the world's leading insurers to turn reactive processes into real-time results: lower losses, faster cycles, and superior customer experiences