A podcast series from Shift Technology
Insurance is standing at an inflection point. AI agents are no longer a distant promise, they're reshaping how claims get handled, how risk gets managed, and how insurers compete. But moving from automation to true autonomy raises hard questions: What can agents actually do today? Who's accountable when they act on their own? And how do you build an organization where humans and AI agents work side by side?
The Agentic Insurer brings together Shift's leading experts to cut through the hype and get practical. Across six episodes, we explore what agentic AI really means for insurance and what it takes to deploy it responsibly, effectively, and at scale.
Make sure to check back as we'll be adding a new episode every two weeks
Episode 1: The Shift From Automation to Autonomy
In Episode 1 of "The Agentic Insurer," host Nick Lamparelli talks with Shift co-founder Eric Sibony about the shift from automation to autonomy in insurance. Tune in for actionable insights, practical frameworks, and an engaging discussion on the future of insurance technology.
Episode 2: The Self-Driving Claim: Myth vs. Reality
Nick Lamparelli talks with Shift Technology's Aditi Saraf about agentic AI in insurance and what it actually means, which jobs stay human, and why responsible AI is really about good engineering, not just ethics. They cover how LLMs work, AI errors at scale, and how automation can free up humans for the parts of claims and customer service that need human oversight.
Episode 3: The Trust Paradox: Speed, Accuracy, and Autonomy
Join Nick Lamparelli as he welcomes Grady Behrens, Head of Product Marketing at Shift Technology, for an insightful discussion on AI and trust in the insurance industry. In this quick, bite-sized episode, Grady Behrens shares perspectives on how insurers can balance trust, efficiency, and accuracy when integrating AI into their workflows.
