Customer Stories

The world's leading insurers trust Shift.

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Customer Perspectives from the 2019 Shift Summit

Thank you to our French customers who attended the inaugural Shift Summit in Paris. We look forward to many more opportunities to collaborate and learn!

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Property & Casualty

Discovering New Avenues for Reducing Costs

A leading provider of commercial insurance knew that undiscovered fraud was impacting their bottom line. After an extensive evaluation of the solutions available on the market, the insurer determined that...

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Empowering Claims Handlers to Investigate Fraud

A leading provider of travel insurance realized they had a significant problem. They knew fraudulent claims were an issue. They knew fraudulent claims were costing them money. At the same...

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Property & Casualty

Going Beyond Business Rules to Improve Accuracy

A US-based P&C provider knew they had to deal with the potential of fraudulent claims and took the steps to provide their SIU with fraud detection technology. And while that...

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What customers are saying.

Our policyholders who interact with Luke are very satisfied. They find the claims process more intuitive, less administrative and more user-friendly. Overall, their journey is simple and fluid, leading to an exceptional customer experience.

Hélène Debrosse – Director, Projects & Logistics, Covéa

By delivering deep insight into the claims we’re processing and making the connections that may not otherwise be made, Shift is changing how potential fraud is identified and investigated.

Rob Thomas, Senior Vice President of Claim Analytics, Finance & Operations, Worldwide P&C Claim, CNA

With the help of fraud detection solutions such as Force, we can make faster payments for those customers whose claims are not suspicious and provide a further sense of security to all our customers.

Masataka Tokita, GM, Non-Marine Claims Administration Dept. Claim Division, Mitsui Sumitomo Insurance Co., Ltd.

Trusted by forward thinking insurers globally.

Shift works with leading insurers in 25+ countries. Our clients trust Shift to empower their claims and fraud teams in every line of business.

Shift Perspectives

Fraud Awareness Week: The Many Faces of Fraud, Waste and Abuse

November 20, 2019

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Defeating fraud: the key to automating claims with confidence

November 19, 2019

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International Fraud Awareness Week: New Solutions for an Old Problem

November 18, 2019

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Tear Down The Walls: Liberating Siloed Data to Drive Innovation

November 11, 2019

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Accurate fraud detection is the key to automated claims decisions.

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