AXA Switzerland knows that great customer experience is the key to success. With 2 million customers including over 40% of all businesses insured in the country, AXA is the largest P&C insurer in Switzerland. Delivering exceptional service is critical to maintaining its leadership in the market. In the case of claims processing, time and additional review cycles are the enemy of a great customer experience.
“Using Shift Claims Fraud Detection, we are able to consistently identify suspicious activities at FNOL and assign the claim to the appropriate expert for investigation,” explains Samuel Klaus, Head of Fraud at AXA Switzerland.
Read more on how AXA Switzerland stops fraud in real-time with Shift.