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Resources

Case Studies

Customer stories and case studies highlighting how Shift AI solutions enable insurers to make better decisions

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Customer Use Case: Optimising Portfolio Management through Effective Risk Management
Customer Use Case: Optimising Portfolio Management through Effective Risk Management

See how Shift Underwriting combines automation with robust risk control — near‑real‑time alerts, faster decisions, and up to 50% performance gains.

Pan-Asian insurer increases straight through claims processing by detecting fraud, waste and abuse in real time
Pan-Asian insurer increases straight through claims processing by detecting fraud, waste and abuse in real time

Discover how a pan-Asian insurer is using real-time detection to enhance straight-through claims processing, reducing FWA (fraud, waste, and abuse).

generative ai for insurance and fraud detection
Shift Technology helps hundreds of insurers fight claims fraud using Azure OpenAI Service

Shift Technology leverages AI in insurance, using generative AI for insurance and Azure to enhance insurance fraud detection, streamline claims, and support secure, compliant innovation at scale.

Shift Customer Use Case : Improving Policyholder Satisfaction and Operational Efficiency
Customer Use Case: Improving policyholder satisfaction and operational efficiency

Discover how to enhance policyholder satisfaction and operational efficiency, especially during natural disasters.

Shift Customer Use Case: Partnering to Achieve 4x ROI in Year 1
Customer Use Case: Partnering to achieve 4x ROI in year 1

Watch how our AI-based fraud detection solution delivered a 4X ROI in year 1 for an insurance client.

Shift Customer Use Case: Stopping Fraud with Real-Time Detection
Customer Use Case: Stopping fraud with real-time detection

Watch how real-time detection saved an insurance client $91,000 by stopping a fraudulent claim.

Insurance Broker, Génération relies on Shift Technology's AI to fight fraud and support insurers in their transformation
Insurance Broker, Génération relies on Shift Technology's AI to fight fraud and support insurers in their transformation

Shift's AI-based solutions have enabled the brokerage to move from a pragmatic approach to a powerful and agile tool, both in terms of a post-payment control and a pre-payment control

genai-in-action-pip-recovery-opportunities
AI in Action: Top P&C insurer enhances PIP recovery opportunities with GenAI

Explore how Shift's GenAI enhances PIP recovery for insurers, identifying overlooked subrogation opportunities with speed and accuracy.

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AI in Action: From Zero to 50%+ Automation in Travel Insurance

Discover how Shift Technology's GenAI transformed travel insurance claims processing, achieving 57% automation and reducing processing time from weeks to minutes.

the-power-of-advanced-resolution-techniques
AI in Action: Detecting complex claims fraud with advanced resolution techniques

Discover how Shift Technology's advanced resolution techniques helped uncover fraud in a kitchen fire claim, saving $525,000. Learn about the unique advantages of AI in insurance fraud detection.

AI-for-insurance-in-action-uncovering-reused-photo-fraud
AI in Action: Uncovering reused photo fraud with Shift's AI-based document fraud detection

Discover how Shift Technology's AI detected reused photo fraud across multiple claims, allowing insurers to stop fraudulent payouts quickly. Learn how advanced similarity detection and AI technology prevent insurance fraud.

dmitri-korin-identitiy-unmasking-cool-cases
AI in Action: Advanced entity resolution reveals switched identity in auto claim

Watch 'AI for Insurance in Action: Switched Identity Unmasked' by Shift Technology. See how AI detects identity fraud in insurance.

ai-insurance-in-action-fraud-network-opticians
AI in Action: Unmasking the shadows of an optician fraud network

Find out how Shift used artificial intelligence to identify and dismantle a fraud network of opticians, preventing the loss of €150,000.

Markerstudy Insurance Services Limited - Fraud Detection - Financial Crime
Leading MGA Markerstudy Insurance Services Limited (MISL) implements automation and fraud detection across multiple business units to fight financial crime and stop fraud

Markerstudy Insurance Services Limited uses automation and fraud detection to fight financial crime, enhancing efficiency and security in insurance

cool-case-claim-reimbursement-health-insurance
AI in Action: Detecting health insurance overbilling

Shift Technology AI Solution use case presented by one of our insurance data scientists

shift-data-science-manager
AI in Action: Harnessing unstructured data in insurance claims

Example of the power of AI for Insurance Fraud Detection in Property using the text and all the notes that come with a claim .

claims - AI - Fraud detection
AI in Action: Shift AI exposes $400,000+ fraudulent property claim

Shift Technology Senior Data Scientist shares an example of the power of AI on a Claims Fraud Detection case in Property & Casualty insurance.

data-scientist-tech-lead-at-shift-technology
AI in Action: Estimating liability and surfacing subrogation opportunities

Watch 'AI in Action: Subrogation' by Shift Technology. Learn how AI streamlines subrogation processes and enhances efficiency in insurance.

How we helped a tier 1 insurer detect and prevent fraud, waste and abuse cases

Download the case study to learn how this leading, tier 1 health & life insurer was able to detect and prevent more fraud, waste and abuse.

Large French insurance group relies on Shift Financial Crime Detection to screen all new applications

Read our case study on how a large French insurer leveraged Shift Financial Crime Detection to screen all new applicants, while achieving 100% compliance.

AML-Health-Insurance
French Health Mutuelle Trusts Shift Financial Crime Detection

Shift deployed real-time and batch controls to cover AML filtering and detection to achieve 100% compliance coverage without slowing down the new customer journey.

screenshot-of-customer-story-about-premium-leakage
Auto Insurer Stops Premium Leakage with Shift’s AI

Insurer uses Shift AI to detect underwriting leakage. A leading European auto insurer used Shift Technology’s Underwriting risk detection to reduce premium leakage risk and improve customer experience.

screenshot-of-axa-customer-success-story-insurance-fraud-detection
AXA Switzerland Stops Fraud in Real-time to Drive Customer Satisfaction

AXA Switzerland needed AI-powered insurance fraud detection software that could ensure a fast and easy claims process. Then they found Shift.

Assurant's Focus on Innovation Increases Stopped Fraud

Assurant and Shift Technology have been working together to detect claims fraud since 2018. Assurant, a Fortune 500 company with a storied history dating back to the 1890s, had a smart vision for the future. Their leadership knew that technologies such as AI-powered fraud detection would become ...

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