Claims Document Decisions

Save Time, Increase Accuracy, and Accelerate Claims Settlement

Remove time and complexity from document processing while supporting straight through processing efforts

Download the Data Sheet

Claims handlers spend upwards of ⅓ of their time reviewing documents. Shift’s AI-based approach can help minimize this low value work.

Shift Claims Document Decisions is an AI-powered solution that analyzes documents for relevant details and creates a contextual view of action items required to move the claim forward. Our models are specifically trained with insurance documents in mind, allowing it to process forms with accuracy matching or surpassing that of an experienced human claims adjuster.

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Speed comprehensive document reviews

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High accuracy, contextual document decisions

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Improve operational efficiency and effectiveness

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Work with industry experts

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Streamline document analysis

Go beyond OCR using AI models trained to deliver contextual decisions at scale.Specialized artificial intelligence automatically ingests and interprets all claims documents, even handwritten notes or typewritten forms.

Timely and comprehensive alerts

Seamless integration

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Contextual insight

Spend less time making manual claims decisions while focusing on the activities that can reduce loss costs. Shift analyzes claims in detail to provide handlers with a holistic view of the claim.

Insurance data model

Internal and external data

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Handler recommendations

Shift’s AI delivers actionable insights at a granular level of detail. This allows handlers to look at key decisions across the claim lifecycle and expedite outcomes for policyholders.

Speed cycle time

Embedded best practices

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Dedicated customer success team

Each client has an assigned customer success expert with direct claims experience who are at the forefront of AI detection in Insurance.

200+ data scientists

AI & UI updates

Impact Report: Intelligent Decisioning for P&C Insurance

At its core, Insurance consists of a series of micro-decisions dependent on both time and data. These micro-decisions must be integrated into everyday business processes, especially core operational systems such as policy administration and claims management solutions, to increase efficiency and better decisioning. This impact report aims to uncover AI and data-driven decision making can ultimately improve efficiency and enhance the customer experience.

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Customer Success Stories

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Increased Claims Straight Through Processing

“We believe that our work with Shift will help us create an automated claims process that is fast and efficient, while at the same time making it easier for claims professionals to spend time with those clients who may need a little more attention.”

Operations Vice President

Spanish P&C Insurer

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84% of Claims Handled via Digital Channels

“We partnered with Shift Technology because we want to maximise our customers’ satisfaction, by offering them an alternative pathway that is fast, smooth, straightforward and suits the new digital habits of consumers.”

Head of Non-Life and Managing Director

Leading French P&C Insurer