Enhanced interpretation abilities qualify more claims activities for automation and straight-through processing.
Claims Document Decisions
Automatically evaluate every kind of insurance document to save time, increase accuracy, and accelerate claims settlement
Claims Document Decisions
Shift Claims Document Decisions is an AI-powered solution that analyses documents and creates a contextual view of action items required to move the claim forward. Its models are specifically trained with insurance documents, allowing it to process forms and unstructured data with the accuracy matching or surpassing that of an experienced human claims adjuster. By transferring workloads to the AI, experienced personnel therefore have more time to work on cases and tasks that improve claims outcomes, minimise leakage, and positively impact the policyholder experience.
- Specialised artificial intelligence automatically ingests and interprets all claims documents, even handwritten notes or typewritten forms
- Compares stated event descriptions with corroborating documents such as police reports or repair bills
- Automatically determines whether the events of a claim matches the coverage provided by an insurance policy
- Accurately identifies claims that can be straight through processed, enabling cost reductions
- Complements and integrates with core systems by augmenting claims automation and workflows with accurate AI-based decisions
Impact:
Removes time and complexity from document processing while supporting straight through processing efforts
Go beyond OCR using AI models trained to deliver contextual decisions at scale.
Spend less time making manual claims decisions while focusing on the activities that can reduce loss costs.
Reduce claims processing errors, offering fairer and more consistent decisions in addition to a clear next best action.
Document Decisions & Next Steps in a Single Dashboard
