Press

The pet insurance market is evolving fast as rising vet costs and a CMA review push providers to simplify policies, fight fraud and innovate for pet owners.

Health insurance providers are leveraging AI to detect sophisticated document fraud, streamline claims, and enhance customer trust.

Travel claims insurance is leveraging AI, data sharing, and collaboration to detect fraud, protect customers, and streamline legitimate claims.

AI claims processing automates routine tasks while supporting human adjusters, with ethical claims automation and staff involvement key to success.

Agentic AI is transforming claims automation by combining advanced AI capabilities with human oversight, enhancing efficiency and customer experience in insurance claims processing.

Generative AI is revolutionising insurance by automating claims processing, enhancing efficiency, and supporting claims handlers—empowering faster, more accurate decisions without losing the human touch.

Insurers are increasingly adopting AI-powered claims automation to handle rising volumes and costs, enhancing efficiency while maintaining the essential human touch.

In the face of increasing regulatory demands and the rise of financial crime, insurers can leverage AI and machine learning to streamline compliance checks and enhance customer experiences by creating accurate entity profiles and personalising the buying journey.

The insurance industry is increasingly challenged by income protection insurance fraud due to policyholder misunderstandings. Experts stress the need for clear communication and advanced verification to combat this issue effective

Discover the rising threat of private medical insurance (PMI) fraud and innovative prevention strategies, including AI and collaboration among insurers and law enforcement to protect genuine policyholders.

The IFB will launch a 'unified fraud technology platform' powered by Shift Technology in 2026, integrating insurance fraud datasets into one streamlined database.