The travel claims insurance sector is strengthening its fight against rising fraud through enhanced collaboration, data sharing, and AI-driven detection. High-profile cases reveal how criminals exploit low-cost policies and submit false documents to claim significant payouts. Insurers like Aviva, AXA, and Zurich are investing in advanced analytics, real-time screening, and cross-industry intelligence to detect suspicious claims early. The absence of a dedicated travel fraud database has been a challenge, but initiatives such as workshops, the Insurance Fraud Bureau, and shared insights are improving vigilance. AI plays a dual role, enabling fraud but also providing objective evidence for investigations. Serious Crime Prevention Orders and the Insurance Fraud Register act as strong deterrents for offenders. Organised fraud networks and habitual claimants are now closely monitored. Training claims handlers on red flags and document verification ensures faster legitimate claim processing. The industry is also educating the public on the risks of fraudulent claims.
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