A complete approach

Comprehensive assessment

Unified data from documents and records from involved parties, employers, service providers, medical and legal professionals for accurate plan development

Early intervention

Alerts for high-stakes cases requiring urgent expert review and action

Case guidance

Next best actions to manage ongoing repair or treatment plans with consistency and accuracy 

Enhance insights

Answers questions about cases, claims, documents, and policies 

Integration

Guidance and recommendations integrated with core claims system and available in Shift’s UI for 100% explainability and compliance 

Agentic AI complex case management

Improve case accuracy 

Complete analysis of claim details, including written and recorded statements, repair estimates, medical records, and documents to accurately establish case management plans.

Decrease claims leakage 

Identify claims with leakage risk due to inaccuracies or delays, and where claims handlers need to act with speed.

Deliver outcomes 

Continuously adapt claims handling as new information is received, to prepare for appropriate claim closure as well as accurate reserves.

Strategic insurers choose Shift

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Unmatched AI-ready data

Built on billions of insurance-trained, AI-ready data elements, Shift AI agents are purpose-built to deliver high quality outcomes that insurers trust

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Deep insurance expertise

More than a decade of industry experience with insurer processes, systems, and data enables Shift AI and teams to anticipate and drive lasting transformation

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Human + AI collaboration

Human-in-the-loop by design, Shift agents work alongside claims handlers, ensuring every action is transparent and auditable

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Demonstrated impact

Trusted by the world's leading insurers to turn reactive processes into real-time results: lower losses, faster cycles, and superior customer experiences