A complete approach

Analyse claim detail

Synthesise details from policy, claims, document, and communications 

Identify process adjustments

Continuous review of claims to propose journey adjustments and automate routine tasks

Provide next best actions

Issue guidance to intervene early in claims with leakage or customer satisfaction concerns 

Enhance insights

Answers questions about alerts, cases, claims, documents, and policies 

Integration

Guidance and automation integrated with core claims system and available in Shift’s UI for 100% explainability and compliance

Agentic AI to streamline claim processing

Streamline journeys

Analyse claim journeys to optimise handling steps and find faster paths to straight through processing.

Decrease claims leakage 

Identify claims where costs can inflate due to inaccuracies or delays, and prioritise handler tasks to respond.

Delight policyholders

Adjust claims handling plans to address customer satisfaction concerns while achieving accurate outcomes.

Strategic insurers choose Shift

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Unmatched AI-ready data

Built on billions of insurance-trained, AI-ready data elements, Shift AI agents are purpose-built to deliver high quality outcomes that insurers trust

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Deep insurance expertise

More than a decade of industry experience with insurer processes, systems, and data enables Shift AI and teams to anticipate and drive lasting transformation

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Human + AI collaboration

Human-in-the-loop by design, Shift agents work alongside claims handlers, ensuring every action is transparent and auditable

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Demonstrated impact

Trusted by the world's leading insurers to turn reactive processes into real-time results: lower losses, faster cycles, and superior customer experiences