A complete approach

Assess data sources

Review policy coverage and assess duties owed, duties breached

Analyse documents

Extract details from police reports, insured statements, and witness reports

Prioritise next best actions

Assess confidence of liability estimate and guide next steps to secure evidence

Update liability continuously

Refresh liability estimate upon receipt of new documents to improve accuracy

Integration

Available in the Shift UI or the core claims system along with next best steps

Agentic AI Liability

Improve payment accuracy

» Target 1.5% indemnity savings

Assess incident details, insured/witness statements, police reports and local laws quickly to accurately assess and continuously update liability estimates as new information is received.

Drive lower expenses

Standardise liability assessments and guide next best actions to decrease the need for repeated reviews and adjustments by applying consistent AI-powered logic.

Enhance negotiations

Generate clear, fully defensible liability summaries automatically to support insurer negotiations and arbitration.

Improve policyholder experience

Provide clear, concise transparency to support customer interactions, expedite claims resolution and drive retention.

Strategic insurers choose Shift

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Unmatched AI-ready data

Built on billions of insurance-trained, AI-ready data elements, Shift AI agents are purpose-built to deliver high quality outcomes that insurers trust

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Deep insurance expertise

More than a decade of industry experience with insurer processes, systems, and data enables Shift AI and teams to anticipate and drive lasting transformation

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Human + AI collaboration

Human-in-the-loop by design, Shift agents work alongside human experts, ensuring every action is transparent and auditable

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Demonstrated impact

Trusted by the world's leading insurers to turn reactive processes into real-time results: lower losses, faster cycles, and superior customer experiences