With claims volumes and costs soaring due to inflation, fraud, and extreme weather, insurers are turning to AI claims processing to manage demand and improve service. The pressure to automate claims is greater than ever, as manual handling struggles to keep pace with rising complexity and volume.
Leading insurers like AXA UK are leveraging claims automation to streamline routine tasks, allowing claims handlers to focus on complex cases and customer empathy. However, balancing automation with the human touch remains critical, especially for complex or sensitive claims.
Challenges persist, including integrating AI with legacy systems and ensuring data quality. Yet, the benefits are clear: faster processing, improved fraud detection, and enhanced customer experience. As Rémy Gounel from Shift Technology notes, automation is not about replacing people but empowering them.
To explore how AI for insurance claims is reshaping the industry and overcoming these challenges, read the full article on Insurance Post.
