Claims Magazine Cover Story: Creating an AI Claims Handler by Marcel Gordon

by Marcel Gordon

By using the claims handler’s perspective of the claims process, we can clearly see how AI techniques can be used to automate the tasks involved in resolving claims, ultimately improving the customer experience, optimizing claim outcomes and reducing claims handling costs. In PropertyCasualty360, Marcel Gordon, VP of Products at Shift Technology, breaks down the critical decisions involved in handling a claim and how AI needs to fit into this process.

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