Ways Insurers Can Transform to Meet the Needs of The Customer of the Future
Webinar – Wednesday, July 28 at 12 p.m. EST
In this webinar, three diverse financial services business leaders share how they advance their organization’s transformation agendas through a customer-centric approach.
Drawing from the insights found in Prophet’s recent research report, The Insurance Customer of the Future, panelists discuss the ways they are adapting to meet the needs of their customers today and into the future. Watch the recording to get answers to questions like:
- What types of products and features are insurance customers gravitating towards? What types of products will they need in 2030?
- How would you define great customer experience in the insurance industry? How will that standard of CX excellence change over the next decade?
- What actions can insurers take to advance their transformation goals and better serve customers?
- Why is customer-centricity pivotal to growth in the financial services industry?
Benjamin Braunschvig – Global head of partnerships – Shift Technology
Michelle Froah – SVP Global Marketing Strategy & Sciences – MetLife
Rohit Mull – CMO – Thrivent