Reports & Insights | Shift Technology

Agentic AI is the future, and the future is now

Discover how Shift Technology is revolutionising the insurance industry with agentic AI, enhancing automation and decision-making for insurers.

Eric Sibony, Chief Scientist and Product Officer, Shift Technology

Four questions with Eric Sibony: Shift's agents

Explore how Shift's embrace of agentic AI is transforming insurance processes, enhancing decision-making, and addressing industry challenges.

Jeremy Jawish, CEO and Co-Founder, Shift Technology

Four questions with Jeremy Jawish: Why agentic? Why now?

Discover how agentic AI is transforming the insurance industry, enhancing efficiency, and bridging talent gaps for insurers in our interview with Jeremy Jawish.

Document Fraud in the Age of GenAI: practical defenses for investigators, SIUs and IT teams

GenAI has industrialised document fraud. This article gives practical, multi-layered defenses that insurers can deploy today to detect, triage and investigate high‑volume, high‑fidelity attacks.

Shift Insurance Perspectives: The AI Hallucinations Edition

Explore how addressing AI hallucinations can enhance the reliability of insurance AI, ensuring more accurate claims automation and fraud detection. Learn the importance of enabling AI to say, "I don't know."

The State of AI in Insurance (Vol. VIII): Reasoning Models

Explore the impact of reasoning models in AI applied to insurance, focusing on performance, cost, and latency across various use cases.

Shift Insurance Perspectives: The Fraudulent Image Analysis Edition

Explore how generative AI tools both aid insurers in detecting fraudulent claims and pose new challenges in sophisticated image manipulation. Main Point Summary: The blog discusses how generative AI (Gen AI) is a double-edged sword in the insurance industry. While it helps insurers detect ...

The State of AI in Insurance (Vol. VII): Data Extraction from European Accident Reports

Discover how advances in OCR and Gen AI are transforming data extraction from European Accident Reports, enhancing efficiency and accuracy in insurance claims processing.

Infographic: Using advanced AI and insurance Expertise to fight document fraud in auto insurance

Shift Technology leverages advanced AI and insurance expertise to detect and prevent document fraud, doubling fraud detection rates by analysing and classifying insurance documents with precision.

Four Questions with Eric Sibony: Agentic AI

Discover how Agentic AI revolutionizes insurance claims with advanced automation, multi-step reasoning, and enhanced decision-making capabilities in this insightful Four Question with installment with Eric Sibony.

The State of AI in Insurance (Vol. VI): Claims Decisioning and Liability Determination in Subrogation

Explore the latest advancements in AI for insurance, analysing 21 LLMs to optimise claims processes, subrogation, and liability assessments. Discover which models excel in specific tasks.

Infographic: Advanced AI and insurance expertise to find and stop document fraud

Shift Technology uses advanced AI and insurance expertise to detect and prevent document fraud, doubling fraud detection by analysing and classifying insurance documents with precision.

Infographic: Using advanced AI and insurance expertise to find and stop document fraud in healthcare

Shift Technology uses advanced AI and insurance expertise to detect and prevent document fraud and FWA (Fraud, Waste, and Abuse), doubling fraud detection by analysing and classifying insurance documents with precision.

Generative AI in insurance: a deep-dive into the technology and its impact

The power of generative AI in insurance is no longer up for debate. Here, we highlight those cases and examples, and explore the functionality driving results for insurers.

Shift Insurance Perspectives: The Shared Data Edition

An examination of three key insurance data models: third-party data aggregators, consortium-based sharing, and cross-carrier data sharing networks.

Climate events: using AI to deliver better service to policyholders

Discover how Shift Claims’ AI enhances insurers’ service during climate-related events. Watch our video!

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AI in insurance underwriting: case studies from leading insurers

Benefits of AI in insurance underwriting with two case studies; learn how best in class underwriting risk detection can add up to 4% to the combined ratio

How Advanced AI and Document Analysis are Helping Insurers Fight Digital Risk

A paper discussing examples of document use in fraud and how advanced technology, including AI-driven document analysis, can help insurers detect potential issues and fight digital risk.

The State of AI in Insurance: A Comparison of LLM Performance (Vol. V)

Brand new LLMs and extensions of existing model families bring with them new questions about cost, performance and appropriateness for different use cases

Video_IA Lutte contre la fraude en Prévoyance

The impact of AI in the fight against life and protection fraud

Discover how AI and external data combat fraud in life insurance. Join expert Johan Mouninou from Shift Technology for insights and innovative solutions.

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The power of AI in claims for unprecedented speed and accuracy

AI for insurance claims: Benefits, capabilities, real examples and results, and advantages over rules-based automation.

The State of AI in Insurance: The Power of Fine-Tuning (Vol. IV)

Fine-tuning shows incredible promise in boosting the performance of LLMs and can deliver “big model” performance at “small model” prices.

4 Questions with Tatsuji Fujii

Shift Technology Country Manager for Japan addresses key AI/Gen AI trends impacting the Japanese insurance market.

Considering Building Your Own AI-Based Insurance Solution? Read this First

Discover the pros and cons of building vs. buying AI solutions for insurers, and access our infographic to guide your decision-making process

The Role of AI in Insurance: From Buzzword to Bottom Line

Learn how AI in the insurance industry is being used to drive profitability, improve efficiency, and provide outstanding customer experiences

Build vs Buy - Pros and Cons

Explore the pros and cons of building versus buying AI-based solutions for insurance fraud detection. Understand the benefits and challenges.

The State of AI in Insurance: A Comparison of LLMs (Vol. III)

The state of the art for LLMs is advancing at a rapid pace and we are coming to a confluence point where several models achieve comparable results.

Four Questions with Laura Horrocks

In this instalment of the “Four Questions with” series we talk with Laura Horrocks about her career path, common customer concerns and trends in the UK insurance industry, and unique challenges faced by customer success teams in the UK insurance market.

Policy Fraud Trends: How Advanced AI is Helping Underwriters Fight Digital Risk

Learn how advanced AI is helping underwriters combat digital policy fraud, uncovering sophisticated schemes like false declarations and hacking networks. Download the ebook now.

The State of AI in Insurance: A Comparison of LLMs (Vol. II)

Advances in the use of AI and GenAI to improve critical insurance processes continue to captivate the industry.

A conversation with Ben Lazarevic on the power of AI in insurance

Join Ben Lazarevic and Shift Technology as they discuss the future of AI in insurance. Gain insights into the latest innovations and industry trends.

Financial Modernization: Leveraging Technology for Fraud Detection, and Streamlining Essential Business Processes

Discover the future of finance by watching the replay of the latest Microsoft AI Showcase event! Dive into the world of AI-powered solutions that are reshaping the landscape of financial institutions worldwide.

The State of AI in Insurance: Large Language Models for Insurance - How do They Compare?

Shift Technology's data scientists and researchers explore what happens when the industry's leading LLMs are applied to insurance claims scenarios.

Beyond the hype: generative AI and the insurance industry

Beyond the hype: Shift leaders discuss generative AI and the insurance industry

Hear insights on the transformative power of genAI in the insurance industry.

Empowering Insurance Professionals: A journey with Shift Technology and Azure OpenAI Service

Watch our video to see how Shift Technology utilizes Azure OpenAI to transform decision-making in the insurance industry

Infographic: Stopping High Cost Policy Fraud Networks with Shift’s Advanced Network Detection

Fraud networks are hard to spot because they look like ideal policies. Learn how Shift’s Advanced AI uncovers hidden network connections to stop fraud.

Time to shift away from the traditional FWA detection approach

The Association of British Insurers estimated at least 5% of private medical healthcare claims are fraudulent and accelerating year on year.

Fraud, waste & abuse detection: is your healthcare data ready?

Technology poses a way to simplify the process — healthcare fraud detection has come a long way thanks to innovations in artificial intelligence and analytics.

Shift Technology Insurance Perspectives: 2023 Generative AI Edition

Shift shares what the insurance industry is thinking about Generative AI

Shift is AI for Insurance

In the rapidly evolving insurance landscape, Artificial Intelligence (AI) and Generative AI are proving to be a transformative force for insurance companies. These technologies empower insurers to streamline operations, enhance customer experiences, and improve risk management. So how are ...

Infographic: A Path to Improve Combined Ratios with Shift AI

Partnering with Shift can mitigate profitability challenges and deliver material improvements to combined ratios. The combined ratio problem insurers are currently facing is not going away anytime soon. With Shift, insurers can improve profitability by applying AI to various processes ...

Shift is AI for Insurance

This video describes how Shift AI takes a variety of data, interprets it in the context of the insurance policy lifecycle, and provides insurers with outputs that improve their decisions.

Infographic: A Closer Look at AI for Insurers

An infographic explaining the benefits of artificial intelligence (AI) throughout the policy lifecycle. Shift is AI for insurance decisions.

Infographic: AI Insurance Solutions - To Build or to Buy?

Explore the critical considerations insurers face when deciding between building internal tools or investing in an AI vendor for fraud detection. Discover the often-overlooked factors, potential challenges, and the value of partnering with experts dedicated to the insurance industry. Make ...

Infographic: Life Insurance - Fraudulent gains with Fake ID

Infographic detailing how the use of fake ID in life insurance fraud is hard to detect and how AI can help teams prevent more fraud and future loss.

Infographic: Why It's Easy to Succeed with Shift Technology

Shift Technology empowers global insurers of every size with AI-based decision-making. Our secure platform guarantees fast & proven outcomes. Read the infographic.

Genuine Insureds and Bad Actors: Their Insurance Lifecycle and Where AI Can Help

In 2022, composite insurers are stepping up their digitalisation and transformation efforts. However, in doing so, they are encountering numerous and diverse challenges.

Insurance Fraud Detection & The Role of International Insurance Associations

Senior executives from some of the world’s leading insurance Associations discuss the importance of collaboration for insurance fraud detection.

Shift Powerful AI for Insurance Fraud

Shift Technology’s AI solution delivers more fraud impact by reducing losses and automatically detecting potentially fraudulent claims.

Infographic: A Real-World Scenario for Financial Crime Detection

Organised crime is always one step ahead of manual checks and investigation, with infinite data sources and increasing expectations to serve customers quickly it is becoming impossible to keep up. As a result, insurers are forced to cut back on investigations and accept unchecked business ...

Shift Technology Insurance Perspectives: 2023 SIU Claims Fraud Benchmark Report (UK)

In this new iteration of the report we have explored the role AI can play in the realms of claims automation, subrogation detection, underwriting risk detection, and fraud detection.

The Three Pillars of Data Integration

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Power of the Collective: The Rise of Insurance Associations

No single insurer is spared by fraud. Globally, fraud is estimated to cost the insurance industry hundreds of billions of GBP per year. This figure isn’t just fraud on an individual or opportunistic scale, but also the result of insurance fraud networks who represent an industry unto ...

Infographic: Any data. Any form.

With Shift, insurers never overlook a single piece of data, no matter what form it takes - structured, unstructured, or semistructured. Whatever the format, Shift is able to integrate any data source that you have today or ones that you want to integrate tomorrow, be it claims data, invoices, ...

How Artificial Intelligence is Solving the Challenges of Premium Leakage

Insurance fraud is a familiar challenge, with most insurers already making investments in claims fraud detection technology. Now, new interest is gathering for technology to detect premium leakage and fraud at the point of underwriting, as artificial intelligence proves its ability to detect ...

AI and Digital Transformation in Insurance

Customers demand more and better digital channels to interact with insurers, and insurers have responded by investing in technology. This has led to benefits as well as obstacles: more fraud, and more costs. Our latest report explores how AI adoption can help insurers replicate and automate ...

Infographic: How did you spend your sick leave?

Infographic explores how one employee claimed nearly a year of sick leave due to a disability. As it turns out, the illness may have been faked.

Infographic: Intelligent Decisioning - Turning a Simple Claim Into a Touchless Claim

How intelligent decisioning reduces workloads and creates truly touchless claims.