Shift Technology has unveiled Shift Claims, a cutting-edge AI platform designed to transform insurance claims handling through the use of agentic artificial intelligence. The solution enhances operational efficiency by assessing and prioritising claims, guiding human claim handlers, and automating routine tasks across the entire claims lifecycle. Unlike traditional rules-based systems that struggle with the complexity and variability of real-world claims, Shift Claims leverages agentic AI to offer context-aware automation and intelligent support. Integrated with generative AI and large language models (LLMs) since 2024, the platform excels at tasks such as document summarisation, classification, and liability determination. Early adopter AXA Switzerland has reported improved outcomes, including a 3% reduction in claims losses, 30% faster handling times, and a 60% automation rate, with accuracy exceeding 99%. Designed for seamless integration with existing systems, Shift Claims enables close collaboration between AI and human teams, transforming four key areas: claim assessment, classification and triage, support for handlers, and process automation.