Shift Technology Launches Shift Claims to Power Claims Transformation with Agentic AI

Shift Technology has launched Shift Claims, an AI-powered solution designed to transform insurance claims operations by automating tasks, prioritising cases, and assisting claim handlers throughout the claims lifecycle. Traditional rule-based systems struggle with the complexity and uniqueness of each claim, often requiring human intervention that slows processes and increases costs. Shift Claims leverages agentic AI, which combines generative AI with autonomous task execution, allowing insurers to automate routine tasks while providing guidance for cases needing human input. Since integrating generative AI in 2024, Shift’s insurance-specific large language models have excelled in data extraction, document analysis, and liability assessment. Early adopters like AXA Switzerland report significant improvements, including 3% reduced claims losses, 30% faster processing, and over 99% accuracy. The solution assesses claim complexity, prioritises and routes cases, supports handlers with dynamic advice, and automates workflows, all while integrating seamlessly with existing systems. This collaboration between AI agents and human experts enhances decision-making and customer experience. According to Shift’s chief scientist Eric Sibony, agentic AI enables insurers to overcome past limitations and lead the future of claims management with greater efficiency and innovation. Shift Claims offers a new standard for balancing automation with expert oversight in the insurance industry.

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