Shift Technology Launches Shift Claims to Power Claims Transformation with Agentic AI

Shift Technology has launched Shift Claims, an AI-powered solution transforming how insurers handle claims. Using agentic AI, it automates routine tasks, supports claims handlers with real-time insights, and adapts to the complexity of each individual case. Unlike traditional rules-based systems, it reduces manual intervention, speeds up resolution, and cuts handling costs. Policyholders benefit from faster, more accurate service. Chief Scientist Eric Sibony explains that previous technologies failed due to the nuanced nature of claims—agentic AI solves this by combining intelligent automation with human guidance. Built on Shift’s proven generative AI, the platform uses insurance-trained large language models to extract data, summarise documents, and assess liability. The result is a more efficient, accurate, and customer-focused claims process.

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