Provide well-supported claims decisions to analyse liability and expedite triage and assignment.
Claims Intake Decisions
Fast, fair, and consistent claims processing across every channel
Claims Intake Decisions
Shift Claims Intake Decisions streamlines the claims process from First Notice of Loss (FNOL) to claim resolution using AI to reduce losses and improve total claims outcomes. By analysing claims in near-real time, our solution accurately summarises the facts of the claims and recommends next steps, while identifying claims for straight through processing.
- Supports a seamless FNOL experience across multiple channels
- AI trained on insurance documents, including structured & unstructured data
- Ingests, analyses and interprets information from all claims forms, policy terms, and supporting documentation plus relevant 3rd party data
- Identifies next best action on every claim for complex decisions related to FNOL, liability determination, triage and assignment, and loss mitigation services
- Complements and integrates with core systems by augmenting claims automation and workflows with accurate AI-based decisions
Impact:
Supports efforts to deliver a seamless multi-channel claims experience to policyholders while reducing claims handling costs
Eliminate delays between FNOL and claim resolution to accelerate claims outcomes.
Minimise customer churn by providing faster and fairer claims decisions across channels of engagement.
Empower agents, brokers, and claims handlers to open and expedite claims intake activities.
Efficient, customisable user interface
