Increased Accuracy
Provide well-supported claims decisions to analyse liability and expedite triage and assignment.
Claims Intake Decisions
Shift Claims Intake Decisions streamlines the claims process from First Notice of Loss (FNOL) to claim resolution using AI to reduce losses and improve total claims outcomes. By analysing claims in near-real time, our solution accurately summarises the facts of the claims and recommends next steps, while identifying claims for straight through processing.
- Supports a seamless FNOL experience across multiple channels
- AI trained on insurance documents, including structured & unstructured data
- Ingests, analyses and interprets information from all claims forms, policy terms, and supporting documentation plus relevant 3rd party data
- Identifies next best action on every claim for complex decisions related to FNOL, liability determination, triage and assignment, and loss mitigation services
- Complements and integrates with core systems by augmenting claims automation and workflows with accurate AI-based decisions
Impact:
Supports efforts to deliver a seamless multi-channel claims experience to policyholders while reducing claims handling costs
Faster Claims Processing
Eliminate delays between FNOL and claim resolution to accelerate claims outcomes.
Reduced Cost
Minimise customer churn by providing faster and fairer claims decisions across channels of engagement.
Improved Efficiency
Empower agents, brokers, and claims handlers to open and expedite claims intake activities.
Efficient, customisable user interface
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Advanced Optical Character Recognition
Automatically ingest entity and incident data from policy documents, claim forms, and IDs.
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Automated Reporting
Turn unstructured claims data into simplified accident reports.
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AI-Powered Recommendations
Artificial intelligence specialised for insurance provides a recommendation for the next best action on every claim, which helps insurers make fairer and more consistent claims decisions.
