Claims Intake Decisions

Fast, Fair, and Consistent Claims Processing Across Every Channel

Supports efforts to deliver a seamless multi-channel claims experience to policyholders while reducing claims handling costs

Download the Data Sheet

62% of Insurance Executives believe changing customer experiences and expectations are a key challenge. Shift’s AI-based approach can help.

Shift Claims Intake Decisions streamlines the claims process from First Notice of Loss (FNOL) to claim resolution using AI to reduce losses and improve total claims outcomes. By analysing claims in near real-time, our solution accurately summarises the facts of the claims and recommends next steps, while identifying claims for straight through processing.

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Deliver personalized claims experiences

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Increase straight through processing

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Improve operational efficiency and effectiveness

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Work with industry experts

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Simplified claims intake

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Move away from the rigidity of rule-based automation platforms and towards a personalised claim experience that adapts itself to the customer’s needs.

Structured and unstructured data analysis

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Multi-channels support

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Improve FNOL and intake efficiency

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Empower agents, brokers, and claims handlers to open and expedite claims intake activities.

Intelligent claims triage and assignment

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Reduce claims costs

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Handler recommendations

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Shift’s AI delivers actionable insights at a granular level of detail. This allows handlers to look at key decisions across the claim lifecycle and expedite outcomes for policyholders.

Speed cycle time

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Embedded best practices

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Dedicated customer success team

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Each client has an assigned customer success expert with direct claims experience who are at the forefront of AI detection in Insurance.

200+ data scientists

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AI & UI updates

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Infographic: The Insurance Lifecycle and Where AI Can Help

A visual representation of how AI helps the detection of bad actors and accelerates customer journeys.

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Customer Success Stories

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Increased Claims Straight Through Processing

“We believe that our work with Shift will help us create an automated claims process that is fast and efficient, while at the same time making it easier for claims professionals to spend time with those clients who may need a little more attention.”

Operations Vice President

Spanish P&C Insurer

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84% of Claims Handled via Digital Channels

“We partnered with Shift Technology because we want to maximise our customers’ satisfaction, by offering them an alternative pathway that is fast, smooth, straightforward and suits the new digital habits of consumers.”

Head of Non-Life and Managing Director

Leading French P&C Insurer