Perspectives
Customer Satisfaction as a Driver for Policyholder Retention – How Does it Work?
September 26, 2022
Deliver personalized claims experiences
Increase straight through processing
Improve operational efficiency and effectiveness
Work with industry experts
Policyholders encounter fewer steps between FNOL and claims resolution—and fewer touches are required from claims adjusters.
Simplified claims intake
Move away from the rigidity of rule-based automation platforms and towards a personalized claim experience that adapts itself to the customer’s needs.
Structured and unstructured data analysis
Multi-channels support
Impact Report: Intelligent Decisioning for P&C Insurance
At its core, Insurance consists of a series of micro-decisions dependent on both time and data. These micro-decisions must be integrated into everyday business processes, especially core operational systems such as policy administration and claims management solutions, to increase efficiency and better decisioning. This impact report aims to uncover AI and data-driven decision making can ultimately improve efficiency and enhance the customer experience.
Customer Success Stories
Increased Claims Straight Through Processing
“We believe that our work with Shift will help us create an automated claims process that is fast and efficient, while at the same time making it easier for claims professionals to spend time with those clients who may need a little more attention.”
Operations Vice President
Spanish P&C Insurer
84% of Claims Handled via Digital Channels
“We partnered with Shift Technology because we want to maximise our customers’ satisfaction, by offering them an alternative pathway that is fast, smooth, straightforward and suits the new digital habits of consumers.”
Head of Non-Life and Managing Director
Leading French P&C Insurer
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Learn how Shift can improve your claims intake experience