Agentic AI is revolutionising AI claims processing by working alongside human claims handlers rather than replacing them. Unlike traditional straight-through processing (STP), agentic AI leverages advanced language models to automate complex tasks—from document analysis to decision recommendations—while allowing human oversight where needed. This collaborative approach enables insurers to automate claims more effectively, improving speed, accuracy, and customer satisfaction.
With rising claims volumes and increasing complexity, agentic AI helps claims teams focus on personalised interactions and nuanced decision-making, addressing policyholder expectations for human involvement. Key performance indicators are shifting from full automation to measuring the percentage of tasks automated and the quality of human-AI collaboration.
This new model of claims automation promises significant efficiency gains without sacrificing the empathy and fairness essential to claims handling.
To explore how agentic AI is transforming insurance claims, read the full article on Insurance Post.