The insurance industry is driven by decisions. Is the claim legitimate, or does it show indications of fraud? Can a policyholder manage their claim online, without requiring intervention by the insurer? Or can the claim be identified as appropriate for straight through processing and rapid payment by a claims handler? Does the claim require the expertise of an experienced insurance professional to come to the best outcome for the insurer and insured alike?
These are just a few of the potentially hundreds or thousands of decisions that go into settling a claim from FNOL to closure. At Shift, we’ve made automating and optimizing claims and other policy lifecycle decisions our mission, helping our clients deliver exceptional customer experiences.
And at the same time we’ve been developing award-winning technology solutions to drive insurance industry transformation, we’ve also been cultivating an exceptional partner ecosystem to help deliver unmatched innovation and value to our customers.
We know that driving big change takes teamwork. That’s why we’ve partnered with claims management providers like Guidewire to ensure our customers’ core systems work seamlessly with our solutions. Relationships with leading systems integrators help make certain Shift is part of their “tool kits” when it comes to building and deploying new insurance solutions. And by working with organizations such as NICB, Shift customers have access to even more data to be used in their fraud-fighting models.
We’re extremely proud of the partnerships we’ve built and the value they bring to our joint clients. Here’s to transforming the insurance industry together!