From Quote to Claims: A Holistic Approach to Fraud and Risk

Underwriting and Claims organizations can sometimes seem like two separate businesses, each with a unique set of responsibilities, systems, and goals. Fraudsters have exploited this disconnect at insurers, putting both business growth and customer satisfaction at risk. That’s why innovative insurers are challenging the status quo and building a new approach that connects underwriting and claims teams in the fight against fraud.

Listen to our conversation with Shift subject matter experts James Tesdall and Kamala Wedding, as they discuss a new, advanced anti-fraud approach centered on unified actions from policy and claims organizations to collectively prevent and defend against fraudsters. They’ll discuss the challenges, strategies, shared benefit, and starting points for a holistic approach to fighting fraud and hidden risk.

James Tesdall

Underwriting Subject Matter Expert, Shift Technology

James Tesdall is a well-versed insurance professional with 25+ years experience working in the industry for large national insurance carriers in the United States. James has worked as a front-line underwriter and has led underwriting teams/divisions. His underwriting experience includes standard personal lines, high net worth personal lines, small commercial, and middle market commercial business. James has also held various leadership roles in both operations and sales throughout his insurance career.

Kamala Wedding

Head of Customer Success, Shift Technology

Before working with Shift, Kamala Wedding spent more than 20 years fighting fraud at one of the largest insurance organizations in North America. Today she is on the Customer Success team for Shift Technology, overseeing the close working relationship we have with our customers. Her experience fighting fraud helps her team provide ongoing support and guidance around business strategy and transformation topics, ensuring that customers are happy with (and successfully adopt) our product.