Decisions. We make them everyday. Some are life- changing. Should I change careers? Should I buy a house? Should I get married? Should I have kids?
Some are relatively trivial. Chocolate or vanilla? Chicken or fish? Salad or fries? Coffee or tea? Sparkling or still?
Not surprisingly, decisions are also the cornerstone of a successful insurance business. Making the best decisions possible throughout the claims process can result in improved loss ratios, better fraud mitigation efforts, operational efficiency, and improved policyholder or member satisfaction. And all of these factors can have a positive impact on the bottom line.