Behind every strong referral is an investigator who had the time and the evidence to make the case. Shift's Lead Package Agent was built by former investigators and experts who know what a referral-ready case actually takes, and it turns a single alert into an expert-ready package in hours instead of weeks. With human touch, context and judgement, the investigator still makes every call. The agent just ensures every team, regardless of size or resources, has the same depth of insight to work with, and what was once an arduous process of analysis and information gathering can keep teams moving fast.
Hear directly from Shift's US Health Product Lead, Mark Starinsky, a former OIG auditor and special agent, on why this changes what's possible for investigative teams:
- End-to-end speed: What used to take weeks of manual research now comes together in hours, freeing investigators to spend their time on judgment and decisions instead of assembly
- Investigative depth: Every package pulls together claims data, public records, credentialing checks, and adverse media, so no team is left without the fraud scheme knowledge or data access that only the best-resourced SIUs have historically had
- Transparent outputs: Every finding traces back to its source, so the investigator stays fully in control of the decision and the agent simply does the assembling
