In a pivotal move for the insurance industry, Shift Technology has unveiled Shift Claims, a groundbreaking solution harnessing the power of agentic AI. This innovative platform is designed to assist insurers in reducing claims leakage, expediting resolution processes, and enhancing overall customer satisfaction.
Shift Claims takes a transformative approach to the complexity of claims management. Each claim presents unique challenges from the initial notice of loss to the resolution phase. Traditional rules-based systems often struggle to adapt to the nuances of individual claims, resulting in delays and higher operational costs. Shift Claims addresses these inadequacies by leveraging agentic AI to streamline processes and improve outcomes.
According to Eric Sibony, Chief Scientist and Chief Product Officer at Shift Technology, "Previous claims transformation efforts often fell short because technology couldn't effectively manage the inherent complexities of claims." With agentic AI, insurers gain a robust tool that facilitates automated processes while offering contextual guidance for claims handlers. This blend of automation and human oversight ensures that claims are managed with precision and care.
