Fraud is getting smarter, more networked and more digital and the insurance industry is responding with a national platform designed to spot patterns across insurers before suspect claims are paid. In that escalating battle, the Insurance Council of Australia (ICA) says brokers are a critical first line of defence.
At the Claims Leaders Summit in Sydney on May 12, Andrew Gill (pictured right), the ICA’s CEO of counter fraud and scams, is set to address the industry as claims teams grapple with the implications of AI, fraud and this mounting pressure on claims integrity.
In November, the ICA announced a collaboration with Shift Technology and EXL to build a national fraud detection and investigations platform coordinated through the Insurance Crime Intelligence Network of Australia (ICINA), with motor claims the first focus. The ICA said the platform will be a secure, real-time intelligence-sharing system and involve coordinated investigations across insurers.
