Your privacy is important to us. Shift Technology is committed to protecting the rights of individuals in line with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (“GDPR”) as well as each applicable national Personal Data protection laws and regulations.
When you access the Website, you may be asked to provide personal data when filling out contact forms: we will indicate what types of personal data are required. You may choose not to submit the requested data, but this may limit your access to the Website services.
For the collection and processing of data under the conditions provided herein, the data controller is:
Shift Technology, a simplified joint stock company, whose registered office is located at 2-14 rue Gerty Archimède – 75012 Paris, registered with the Paris Trade and Companies Register under number 791 862 618, .
When Shift Technology acts as a subprocessor, please refer to our services agreement.
When you use this Website, Shift Technology will collect any personal data you provide us, including personal identification information (e.g. name, email address, location, phone number, etc.).
In addition to the personal data you provide to Shift Technology yourself, Shift Technology may collect, record and process additional (personal) data generated as a result of using the Website. This concerns the following personal data:
- Data from the used equipment, such as a unique device ID, version of the operating system and settings of the device you use to access a service;
- Information about the use of a service, such as the time at which you use the service and the type of service that is used;
- Location details from your device or derived from your IP address that is provided to us when you use a particular service;
- Data available from external sources. We may receive information about you from public or commercially available sources.
You directly provide Shift Technology with most of the data we collect when you use this Website. In particular, we collect data and process data when you:
- Fill in the “Contact Us” form;
- Send us an email;
- Share the webpages of our Website on social media platforms;
- Request to receive information;
- Download files on the Website (such as white papers, reports);
- Register online or request a demo;
- Voluntarily complete a customer survey or provide feedback on any message board or via email; or
- Use or view our Website via your browser’s cookies.
Shift Technology may also receive your data indirectly from publicly accessible sources (Google, LinkedIn) or non-publicly accessible sources (Greenhouse, Seamless.AI, HubSpot, Wisepops, WordPress).
- Website Browsers / Administration. We use your Personal Data for administrative purposes, including to help us better understand how visitors access and use our Website and applications; to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect our customers, partners and us; and to enforce our policies, directives and processes.
- Marketing. To the extent permitted by law and as described under Section 8 below “Marketing”, we may use your Personal Data for marketing promotional commercial prospection purposes, including communications through email or equivalent electronic means. For example, we use your Personal Data, such as your email address, to send news and newsletters, research, event updates and product data, or to otherwise contact you about services or information we think will interest you.
- We use your Personal Data to communicate with you, including responding to requests for assistance, information, newsletter, or career information. We can communicate with you in a variety of ways, including email, via your social media accounts if you have agreed, and/or text message.
- Customer service. We use your Personal Data for customer service purposes, including providing services to you, for technical support or other similar purposes and to establish and maintain customer accounts.
- Research and development. We use your Personal Data for research and development purposes, including improving our Website, applications, services, and customer experience and for other research and analytical purposes dedicated to improving our products, services, businesses, operations and processes.
- Legal compliance. We use your Personal Data to comply with applicable legal obligations, including responding to an authority or court order or discovery request.
- No automated decisions. There is no fully automated decision making by Shift Technology based on your personal data.
- What is the basis for processing of your Personal Data?
We process your Personal Data in accordance with the provisions set out in the GDPR and the relevant applicable Data Protection laws and regulations. The legal basis for processing your Personal Data are:
- To comply with contractual obligations or to take steps at your request before entering into a contract. When you subscribe to a particular service through the Website, the purposes of processing your Personal Data are primarily determined by that service and we will process your information so that we can provide that service to you, assist you and answer your requests, or evaluate if we can offer you a product or service and under which conditions. In this respect, with respect to the contact form, the purpose is to establish a relationship. The legal basis for this processing is the execution of a contract or pre-contractual measures. If you decide not to provide us with the data necessary to establish contact, we will not be able to contact you for this purpose.
- As a result of your consent. When you have consented to the processing of your Personal Data by us for certain services through the Website, for instance through the Contact Form or the subscription to our newsletter. However, if we need to carry out further processing for purposes other than those for which you provided us with your consent, we will inform you and, where necessary, obtain your consent. You can withdraw consent at any time. For further information on the right of withdrawal, please see below Section “What are your data protection rights?”
- Within the scope of a legitimate interest. On occasion we may not need your consent to use your data, given our legitimate interest to do so but we must inform you that we do this; examples of this are for:
- The analysis and optimisation of the Website;
- Ensuring IT security and the IT operation of Shift Technology;
- Prevention and investigation of criminal acts.
- On the basis of Shift Technology’ legal obligations or in the public interest. In some cases the processing of your Personal Data will be necessary for Shift Technology in other to fulfil these obligations.
- How do we store your data?
For transfers to non-EEA countries whose level of protection has not been recognized by the European Commission, we will either rely on a derogation applicable to the specific situation (e.g. if the transfer is necessary to perform our contract with you such as when making an international payment) or implement the Standard Contractual Clauses adopted by the European Commission.
We communicate your Personal Data only to identified and duly authorized recipients. These include:
- Branches of the Shift Technology group;
- Financial or judicial authorities, state agencies or public bodies, upon request and to the extent permitted by law;
- External providers performing services on Shift Technology’s behalf.
- For how long will your Personal Data be stored?
Your data will be kept for the duration of our relationship (for example until you unsubscribe to a newsletter) and kept for a maximum of 2 years after the end of this relationship. For prospects and personal Data sent through online forms, information is kept for 2 years. For any other data and/or purposes, your personal data are retained only for the time necessary to achieve the purpose for which such personal data were collected and for any required or permitted period under applicable laws.
Once the applicable time period has expired, we will delete your data by including it in batches of data to be flagged for deletion after two years of inactivity.
– For the sending commercial solicitations by email on products similar to those ordered by customers: the legal basis of the processing is the legitimate interest of Shift Technology (Cf. article 6.1.f) of the GDPR), namely to promote our products to our customers.
– For the sending of commercial solicitations by e-mail on other products offered by Shift Technology: the legal basis of the processing is the consent (Cf. article 6.1.a) of the GDPR), as required by article L. 34-5 of the French Post and Electronic Communications Code.
Therefore, in case of use of electronic prospecting, your consent will be required, except if you are already a customer and when the commercial prospecting deals with products similar to those we already provide.
If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Shift Technology from contacting you for marketing purposes or giving your data to other members of the Shift Technology Group. If you no longer wish to be contacted for marketing purposes, please contact us at: email@example.com.
Shift Technology would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access– You have the right to request Shift Technology for copies of your personal data. We may charge you a small fee for this service.
- The right to rectification– You have the right to request that Shift Technology correct any information you believe is inaccurate. You also have the right to request Shift Technology to complete the information you believe is incomplete.
- The right to erasure– You have the right to request that Shift Technology erase your personal data, under certain conditions.
- The right to restrict processing– You have the right to request that Shift Technology restrict the processing of your personal data, under certain conditions.
- The right to object to processing– You have the right to object to Shift Technology’s processing of your personal data, under certain conditions.
- The right to data portability– You have the right to request that Shift Technology transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to decide what happens to your personal data after your death. You have the right to give instructions regarding the storage, deletion and disclosure of your personal data after your death.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: firstname.lastname@example.org
Or write to us: Shift Technology – Attn. Data Protection Officer. 2-14, rue Gerty Archimède, 75012 Paris, France.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our Website, we may collect information from you automatically through cookies or similar technology.
- Keeping you signed in;
- Understanding how you use our Website;
- Personalizing content.
- What types of cookies do we use?
There are a number of different types of cookies, however, our Website uses:
- Functionality– Shift Technology uses these cookies so that we recognize you on our Website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising– Shift Technology uses these cookies to collect information about your visit to our Website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
- Statistical cookies: Shift Technology uses these cookies to analyse the Website behaviour of visitors on the Shift Technology Website. The cookies allow us to keep track of the number of visitors and see which parts of our website are popular.
- Targeting cookies: Shift Technology uses these cookies to build a profile of our Website visitors. It is based on your surfing behavior on our Website, after which we may contact you by telephone, e-mail or an ad based on the interests you have shown in order to offer you Shift Technology services or Shift Technology content (like blogs, Ebooks, whitepapers etc.).
- How to manage cookies
You can set your browser not to accept cookies, and the Website tells you how to remove cookies from your browser. However, in a few cases, some of our Website features may not function as a result.
- By email at: email@example.com,or
- By mail: Shift Technology – Attn: Data Protection Officer. 2-14, rue Gerty Archimède, 75012 Paris, France.
- Contact the appropriate authority
Should you wish to report a complaint or if you feel that Shift Technology has not addressed your concern in a satisfactory manner, you may contact the competent data protection supervisory authority and more particularly the CNIL, the French data protection supervisory authority, by mail to the following address:
Commission Nationale de l’Informatique et des Libertés
A l’attention du délégué à la protection des données (DPO)
3 Place de Fontenoy
75334 PARIS CEDEX 07
For more details, please visit the CNIL website : www.cnil.fr/