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P&C Claims Intake Decisions

Fast, fair, and consistent claims processing across every channel

Claims Intake Decisions

Shift Claims Intake Decisions streamlines the claims process from First Notice of Loss (FNOL) to claim resolution using AI to reduce losses and improve total claims outcomes. By analyzing claims in near-real time, our solution accurately summarizes the facts of the claims and recommends next steps, while identifying claims for straight through processing.

  • Supports a seamless FNOL experience across multiple channels
  • AI trained on insurance documents, including structured & unstructured data
  • Ingests, analyzes and interprets information from all claims forms, policy terms, and  supporting documentation plus relevant 3rd party data
  • Identifies next best action on every claim for complex decisions related to FNOL, liability determination, triage and assignment, and loss mitigation services
  • Complements and integrates with core systems by augmenting claims automation and workflows with accurate AI-based decisions

Impact:

Supports efforts to deliver a seamless multi-channel claims experience to policyholders while reducing claims handling costs

Increased Accuracy
Increased Accuracy

Provide well-supported claims decisions to analyze liability and expedite triage and assignment.

Faster Claims Processing
Faster Claims Processing

Eliminate delays between FNOL and claim resolution to accelerate claims outcomes.

Reduced Cost
Reduced Cost

Minimize customer churn by providing faster and fairer claims decisions across channels of engagement.

Improved Efficiency
Improved Efficiency

Empower agents, brokers, and claims handlers to open and expedite claims intake activities.

Efficient, customizable user interface

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Advanced OCR
Automatically ingest entity and incident data from policy documents, claim forms, and state IDs.
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Automated Reporting
Turn unstructured claims data into simplified accident reports.
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AI-Powered Recommendations
Artificial intelligence specialized for insurance provides a recommendation for the next best action on every claim, which helps insurers make fairer and more consistent claims decisions.

Let's work together to transform insurance decision making!

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