Provide well-supported claims decisions to analyze liability and expedite triage and assignment.
Claims Intake Decisions
Shift Claims Intake Decisions streamlines the claims process from First Notice of Loss (FNOL) to claim resolution using AI to reduce losses and improve total claims outcomes. By analyzing claims in near-real time, our solution accurately summarizes the facts of the claims and recommends next steps, while identifying claims for straight through processing.
- Supports a seamless FNOL experience across multiple channels
- AI trained on insurance documents, including structured & unstructured data
- Ingests, analyzes and interprets information from all claims forms, policy terms, and supporting documentation plus relevant 3rd party data
- Identifies next best action on every claim for complex decisions related to FNOL, liability determination, triage and assignment, and loss mitigation services
- Complements and integrates with core systems by augmenting claims automation and workflows with accurate AI-based decisions
Supports efforts to deliver a seamless multi-channel claims experience to policyholders while reducing claims handling costs