AI is revolutionizing subrogation practices, and Central Insurance is realizing significant advancements as a result. Hear Callie Byrne, Claims Recovery Supervisor at Central Insurance describe her team’s journey to AI-driven efficiency. Benefits include faster resolution, increased recovery opportunities, and improved productivity. Watch the video or read the transcript below to learn more.
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Benefits of Shift Subrogation
"With the implementation of AI technology, we no longer have to review every single claim. The technology does a fantastic job of identifying those claims with subrogation potential, often on day one. We still ask our handlers to refer claims to Subro, but if they miss it, we're confident that this technology is going to catch it for us very quickly. Since implementing, we are seeing an increased number of referrals. We're catching those missed opportunities that we previously had, and we have the data now to back it up. The tool is really cool, because when we're looking at the claims, when we get an alert, it gives us a lot of in formation - detailed information."
Example: Massachusetts PIP
"And one good example is Massachusetts PIP. Previously to this, we did have a very manual process of kind of tracking that type of stuff and some websites we could go out to, but this puts it right in front of our faces. It tells us the answers, but we don't even have to go digging. It provides information like comparative negligence law, state operator rules, all the laws for all the states around PIP and med pay recovery. It's really just a one-stop shop. The technology is scanning through everything that's in our claim file, and scoring it and alerting it to us almost immediately. I no longer have to have a physical body person review every single closed claim. It is saving my team hours every week."
Getting teams on board
"We really had to educate our teams. They were not on board in the beginning, and I don't think they fully trusted us at first. We had to make sure they understood what it did, how it worked, what it could do for us, and to make sure that our frontline adjusters didn't feel like we were trying to replace them with a computer tool. It's simply a tool to make all of us better. It's been really neat to see my team go from being apprehensive about it to being excited because they can see the firsthand benefits, the faster identification, the quick claim resolution, increased recovery opportunities. They want more dollars and increased productivity. They have time to do more now and they can focus on handling those claims quickly and making decisions. And all the while they're doing that, the tool is working in the background."
Learn More
Hear more from Callie Byrne and others in the full webinar: Elevating Your Subrogation Strategy with Generative AI
