Claims

Agentic AI to transform every claim

Assess, triage, advise, and automate claims with AI and human collaboration, to deliver a leap in accuracy, efficiency, and customer satisfaction

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Claims transformation built for real-world complexity

Shift Claims transforms every claim - simple or complex - for a more accurate and efficient claim experience. Designed for AI and human collaboration, Shift's AI agents and Generative AI work alongside claims teams to assess, triage, advise, and automate claims and tasks, while keeping insurers in full control. All integrated seamlessly with existing claims and core systems—no friction, just transformation for every claim.

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Agents with claims expertise

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AI and human collaboration

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Seamless integration

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Assessment Agent

Extracts, structures, and analyses every claims event and documents for 7 forms of complexity, including policy coverage, liability, fraud, damage assessment, personal injury, and more.

Triage Agent

Adviser Agent

STP Agent

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Assisting and advising claims handlers

Claims handlers are equipped to manage even the most complex claims, with Generative AI assistance in documents, communications, and claim status, and Agentic advice in decision making.

Structured document data

Performance reporting

Collaboration management

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Core system integrations

API integrations with claims management, payment, communication, policy, document management, and other core systems.

Digital FNOL integration

Transparent and compliant

Secure and protected

Four Questions: Agentic AI in insurance with Eric Sibony, Chief Product and Science Officer

Agentic AI is the next iteration of AI, combining AI automation and generative AI to autonomously complete complex tasks. So, what does Agentic AI mean for the insurance industry, where automation has remained challenging due to real-world complexity and customer expectations?

In this installment of the “Four Questions with” series we talk with Eric Sibony, Founder and Chief Product Officer at Shift, to understand the applications for Agentic AI in insurance.

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