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With the widespread introduction of technology that successfully focuses on cost takeout, what more can carriers do to attack total loss costs to drive a market advantage? The next step to achieve competitive differentiation without compromising on the crucial customer experience, is to implement tech that drives accurate, quality decisioning at scale.

Insurance industry influencer Bryan Falchuk will be joined by a panel of experts including Zack Gordon (CSAA), Thomas Harrington (Shift Technology) and Lori Pon (AAG) to explore why advanced AI-driven decisioning platforms are the future of claims:

  • Fully Integrated Tech – work seamlessly alongside existing technologies and complement existing investments to efficiently deliver highly optimized decisions
  • Impacts Across the Policy Lifecycle – with benefits to be seen not just in claims automation, but also across underwriting, fraud detection, and subrogation processes, use automated decisioning to revolutionize your entire policy cycle from start to finish
  • Make the Most of Your Resources – fully utilize your employees’ time and expertise by providing them with the tools to make the best decisions possible, and reap the rewards of increased customer satisfaction coupled with reduced loss ratios



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Bryan Falchuk (Moderator)

Managing Partner, Insurance Evolution Partners

Zack Gordon

National Homeowner Claims Executive, CSAA

Thomas Harrington

Product Marketing Director, Shift Technology

Lori Pon

Director of Claim Strategy & Innovation, Auto Club Group