Central Insurance, a Van Wert, Ohio-based provider of auto, homes and businesses insurance in 24 states, hashas expanded its use of Shift Technology (Paris/Boston) to include Shift Subrogation Detection. As a result, Central Insurance can better identify those claims for which a third party may be wholly or partially responsible for paying, according to a vendor statement. The decision follows the insurer’s successful use of Shift Claims Fraud Detection to identify suspicious activity in the claims process over the past three years. Central’s engagement with Shift was announced in Sept. 2020.
Central Insurance is recognized for delivering exceptional hospitality and fulfilling its promise to quickly pay policyholders for covered losses when they occur. The company’s use of Shift’s Claims Fraud Detection solution has proven effective in identifying legitimate versus suspicious claims and settling claims quickly and fairly. By introducing subrogation detection into the claims process, Central Insurance can more effectively spot hidden subrogation opportunities and develop optimal recovery strategies.
“When a policyholder files a claim, they want to be made whole for their loss,” comments Jeff Lieberman, Director of Anti-Fraud and Recovery, Central Insurance. “The intricacy of what goes on behind the scenes is not important to them, but it’s very important to us. Anytime we’re able to efficiently and accurately identify if all or part of a claim is the responsibility of a third party, we ensure our policyholders are paid quickly while creating opportunities to recover that loss for the business.”