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Insurance Innovators USA is back this year in Nashville and Shift Technology's experts will be featured on-stage and be onsite at the event!

Shift on Stage

Monday, April 22 at 3:30pm

Shift's Data Scientist, John Norrie, will be a panelist on Stage 3's presentation Balancing Counter-Fraud with Seamless CX

This panel will explore and discuss:

  • The impact on friction and CX: balancing competing considerations
  • Not being a target for fraudsters: the unmeasured benefit of counter-fraud?
  • Quantifying indirect costs of fraud: the impact on customer trust and brand identity
  • Is it possible to develop meaningful metrics for fraud prevention?

Want to chat with our team of experts? Complete the form to the right to request a meeting with Shift during the event.


Bill Deppe Headshot-1
Bill Deppe


Bill Deppe brings over 30 years of extensive experience in the insurance industry, with a strong focus on claims management. As a Customer Success Manager at Shift, Bill leverages his wealth of knowledge gained from roles including SIU Investigator, Claim Team Manager, Complex Team Manager, and Field Team Manager. With an impressive 28-year tenure at State Farm, Bill is a seasoned professional dedicated to driving excellence in customer success within the insurance industry.