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How far should automation go in claims? – Panel Discussion

November 18th – 4:25 PM BST – The Big Meet Up

Shift Technology is proud to sponsor The Big Meet Up. Shift Technology’s Co-Founder and CSO, Eric Sibony will join Joan Cusco Pallares, Global Head of Transformation at MAPFRE and Amy Brettell, Head of Customer at Zurich Insurance Group for a panel discussion exploring “How far should automation go in claims?”

What you’ll learn:

  • Speed, efficiency, transparency: how far can automation drive customer satisfaction?
  • Hassle-free! How can insurers build an easy and intuitive process across multiple channels?
  • Driving operational efficiencies: optimising AI to improve productivity and reduce costs
  • Knowing when to draw the line: is there a limit for straight-through claims processing?
  • The value of ‘human in the loop’ design: adding empathy to elevate service and boost loyalty
  • How can virtual agents best support human agents? And how might the role of the human agent change?
  • Using AI and NLP to action a seamless transition from digital to human agent

Get your ticket and Join Us!