MetLife Japan announced the adoption of AI solution “Force” for fraudulent claim detection

MetLife Japan (MetLife Insurance K.K.) has announced its official launch of Shift Technology’s Force to detect fraudulent insurance claims. The following is the announcement by MetLife Japan.


MetLife Japan applies Artificial Intelligence to improve claims processing
Launch is industry first in Japan

TOKYO, JUNE 9, 2020 – MetLife Insurance K.K. (Representative Statutory Executive Officer, Chairman, President, and Chief Executive Officer Eric Clurfain) officially activated Force, an Artificial Intelligence (AI)-based system provided by Shift Technology, a French startup company, to provide faster and improved customer service and protection. This is the first such application of an AI-based on-cloud solution in Japan’s life insurance industry.*

To read the full version of the press release, please visit the following link. The press release is in both Japanese and English.
“MetLife Japan applies Artificial Intelligence to improve claims processing ― Launch is industry first in Japan ―”


About MetLife Insurance K.K.
MetLife Japan started operations in 1973 as the first foreign life insurance company in Japan and currently operates as a Japanese corporation and an affiliate of MetLife, Inc., a leading global financial services company that aims to help people become more self-reliant and able to pursue more from life. MetLife Japan provides a broad, innovative range of products through diverse distribution channels to individual and institutional customers. For more information, visit


*According to MetLife Japan research.

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