Underwriting and Claims organizations can sometimes seem like two separate businesses, each with a unique set of responsibilities, systems, and goals. Fraudsters have exploited this disconnect at insurers, putting both business growth and customer satisfaction at risk. That’s why innovative insurers are challenging the status quo and building a new approach that connects underwriting and claims teams in the fight against fraud.
Listen to our conversation with Shift subject matter experts James Tesdall and Kamala Wedding, as they discuss a new, advanced anti-fraud approach centered on unified actions from policy and claims organizations to collectively prevent and defend against fraudsters. They’ll discuss the challenges, strategies, shared benefit, and starting points for a holistic approach to fighting fraud and hidden risk.