Expert claims adjusters have limited time to address the many claims that come their way. Ideally, insurers would automate their simple claims so they don’t require human attention and allow expert adjusters to spend their time addressing larger, more complex, and more difficult claims.
In practice however, automated solutions escalate claims all the time – even those that can be resolved in minutes. This serves as a constant distraction for experienced personnel, and can have a negative impact in more high-stakes claims scenarios.
Claims that are simple for human claims adjusters can be difficult for automation. They encounter speed bumps that humans don’t even notice – misspellings, inconsistent reporting, incomplete paperwork, and more.
Download our Infographic to learn about the factors that cause automation tools to escalate simple claims – and how intelligent decisioning can use powerful contextual AI to resolve these claims with a minimum of human touches.