The insurance counter fraud sector is on the frontline of a rapidly changing technological environment that presents both new risks and opportunities.
As it grapples with how to effectively deploy new artificial intelligence (AI) tools to support customer journeys and fraud identification, canny fraudsters are also taking advantage of the technology to intensify and automate criminal activity targeted at insurers.
Counter fraud experts that attended the most recent Insurance Times Fraud Charter roundtable – held on 18 March 2026 and sponsored by law firm Carpenters Group – highlighted that this environment was challenging to navigate, with the “good and bad uses of AI” becoming increasingly prominent.