The Insurance Council of Australia (ICA) has revealed a new partnership with Shift Technology and EXL to create a national platform for detecting and investigating insurance fraud. This initiative, managed through the ICA’s Insurance Crime Intelligence Network of Australia (ICINA), is designed to support insurers in securely sharing information on fraud patterns and coordinating investigations, with an initial focus on motor insurance claims.
Development of the platform is set to begin in early 2026. The system will use advanced analytics to provide real-time alerts to investigators about potentially fraudulent activity. The platform is intended to allow insurers to collaborate on investigations into organised fraud and address repeat offenders. Similar programs using Shift Technology’s solutions have been implemented by insurance associations in the UK, France, Canada, Hong Kong, and Singapore.