UK insurer Covéa is rethinking how fraud and risk are managed across the insurance lifecycle, moving away from fragmented tools in favour of a single, end-to-end approach spanning underwriting, claims, and mid-term policy adjustments. As part of this strategy, Covéa has selected Shift Technology as a long-term partner to support this transformation, enabling a consistent and shared view of risk from policy inception through to claims settlement.
This partnership reflects Covéa’s search for a long-term strategic partner capable of addressing fraud and financial crime while also supporting broader operational transformation including increased automation and decision consistency across teams. Shift’s AI solutions cover underwriting risk, claims fraud detection, compliance risk scoring, and case management, enabling Covéa to protect its portfolio, strengthen decision-making, and improve operational efficiency. In underwriting, the solution delivered a return on investment within three months of going live, driven by earlier risk identification and reduced leakage.
At the core of the deployment is Shift’s role as an analysis engine, integrating multiple third-party data sources including CUE Data, Companies House and others. This aggregated data is analysed to generate explainable risk signals that support decisions across motor, home, commercial, and high-net-worth lines, helping teams prioritise cases and intervene earlier in the lifecycle.