Shift Technology introduced Shift Claims, a platform designed to improve claims operations with agentic AI. The solution assesses and prioritizes cases, guides claim handlers, and automates tasks across the claims lifecycle to speed processing, improve accuracy, and reduce costs.
Traditional claims transformation has struggled with complexity and the variability of individual claims. Shift’s approach combines generative AI, already integrated into its products for tasks such as document summarization and liability determination, with agentic AI that enables autonomous, task-specific actions.