Insurance Innovators USA

Insurance Innovators USA is back this year in Nashville and Shift Technology's experts will be featured on-stage and be onsite at the event!

Shift on Stage

Monday, April 22 at 3:30pm

Shift's Data Scientist, John Norrie, will be a panelist on Stage 3's presentation Balancing Counter-Fraud with Seamless CX. 

This panel will explore and discuss:

• The impact on friction and CX: balancing competing considerations
• Not being a target for fraudsters: the unmeasured benefit of counter-fraud?
• Quantifying indirect costs of fraud: the impact on customer trust and brand identity
• Is it possible to develop meaningful metrics for fraud prevention?

Want to chat with our team of experts? Complete the form to the right to request a meeting with Shift during the event.