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From the rise of IoT to developments in blockchain, there is massive potential to innovate the claims process. How will the industry realize the next-generation claims experience?

Panel discussion:

  • Seamless, proactive and speedy: what service will customers come to expect?
  • What is the current state of play in claims? Where do barriers to transformation remain?
  • How will recent developments in AI unlock new capabilities?  How can they be fully realised?
  • Preventing bias and reputational harm: how can insurers ensure fair outcomes for customers?
  • From FNOL to greater personalisation: how can insurers tap into the full potential of IoT? 
  • Blockchain and smart contracts: what are the possibilities for further transformation in claims?
  • Keeping up with the rate of change: how can insurers bring every system into a cohesive whole?
  • The claims model of the future: how can insurers unlock the power of data to deliver innovation?


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Melanie Kill

Claims Transformation Director, AXA

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Liz Ryan

Head of Claims Performance and Insights, Zurich Insurance Group

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Lucy Costin

Claims Innovation Leader at QBE

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Thomas Harrington

Product Marketing Director, Shift Technology