Shift Technology, a Paris-based InsurTech, has launched Shift Claims, a new agentic AI solution designed to transform insurance claims operations. The platform supports claims handlers throughout the lifecycle with assessment, prioritisation, automation, and decision-making guidance, combining automation with human oversight. Founded in 2014, Shift develops AI solutions to reduce fraud, improve efficiency, and enhance customer experience, and has incorporated generative AI since 2024. Early adopters, including AXA Switzerland, report a 3% reduction in claims losses, 30% faster handling, 60% automation, and over 99% accuracy in claims assessment. Shift says agentic AI can address the complexity of claims where previous transformation projects have struggled, enabling automation when appropriate and guidance when human expertise is needed. Seamlessly integrating into insurers’ core systems, Shift Claims provides an AI layer that works alongside claims teams. By adopting this approach, insurers can improve efficiency, cut costs, and deliver better customer outcomes.