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How Fraud Detection Improves Customer Experience

Written by Insurance Business Magazine | 14-Oct-2022 20:19:00

Close to 18 months ago, Shift Technology nailed down a massive $220 million venture capital investment intended, in part, to accelerate US expansion for the fraud detection and claims automation software company that got its start in Paris, France.

Shift has progressed steadily since then, making a name for itself as an insurtech that uses artificial intelligence and machine learning to help replicate what a claims handler, underwriter or fraud investigator would typically do in their daily jobs. Shift is also an insurance industry standout in terms of claims and fraud detection automation technology, argued Dan Donovan, Shift’s VP of solution consulting, Americas.

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